Zone Manager

1 month ago

Bengaluru, India Play Arena Full time

Role and Responsibilities: Operations o Responsible for day to day operations activities such as Go karting, Bowling Alley, Laser Tag, Paintball, Climbing, Trampoline Park, Air Rifle shooting, Archery, ATV, etc o Ensure all activities are available at the allotted time and are at 100% operational capacity o Ability to multi-task, and change priorities constantly as needed in a fast-paced environment. o Conduct day briefing for activity supervisors to ensure smooth operations for the days events. o Responsible to prepare weekly and monthly maintenance roaster for activity. o Oversee the service provided in each activity as per our company standards. o Responsible for meeting full operating capacity of activities and Resolving customers issues with non-availability of slots o Recommend improvements to operational flows and reassigns staff as necessary o Perform other tasks as assigned Reports o Responsible for updating day to day sales of each activity. o Responsible for meeting sales target. o Responsible for creating and maintaining daily Reports. o Responsible for updating inventory reports and consumables usage reports. o Responsible for overseeing slots allocation reports and need to take necessary action for betterment of slots reservations. o Oversee consumables utilization to ensure optimal usage and prevent wastage o Ensure equipment is maintained properly to avoid down time and repairs. o Ensure inventory of consumables and spares are at an optimal level for every activity. Customer Service/ Customer flow o Customer experience is standardized through efficient process flows at all activities. o Performs daily walkthrough for cleanliness in Activity zone and to take action if required. o Customer feedback is recorded and to take necessary action against the feedback. o Ensure all customer touch points are as per standards expected at all times. o Ensuring that the customer have a positive and memorable experience every time they visit. Play Sports and Adventure Pvt Ltd 2 Safety- Customer and equipment o Ensurecustomersafetyisuncompromisedandparamountbyensuringproperinstructions; safetyvideos/guidelinesand safetyequipment isproperlyworn. o Responsibleforsafetyofequipmentbyensuringequipmentisntmisused,preventive maintenance is carried out. o BriefingforsupervisorsonsafetyofcustomersandstaffwhileintheactivityZone. Staff o Responsible for ensuring that all activities are optimallystaffed and available at the allotted time. o Responsibleforbuildingaworkforcethatisresponsive,participativeandcustomerservice oriented. o CoordinationwithManpoweragencies regardstoqualityofmanpower. o Classroomsessionsforsupervisorsneedtoconductedonweeklybasis. o Staffweeklyoffsheetneedtobepreparedmonthlybasis. Qualifications and Education Requirements Technical (Mechanical, Electrical, Electronics) background or experience or interest Minimum 3years experience in managerial position Preferred Skills Good Interpersonal and Communication skills Customer service orientation Teamwork and organizational skills Data Analysis - ability to develop actionable analysis based on data Detail oriented and creative Pro-active, self-motivated and problem solving skills

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