Tele Call Center Outsourcing

2 months ago

Kochi, India GREATBELL HR Consultancy Services PVT LTD Full time

Company Overview:

GREATBELL HR Consultancy Services PVT LTD is a prominent Human Resources Services company, specializing in Technical and Hospitality Manpower Recruitment. Operating from Cochin, Kerala, we collaborate with approximately 500 companies across India. Our small yet dynamic team is dedicated to connecting skilled professionals with the right opportunities. For more information, visit our website at greatbellhr.com.


Job Overview:

We are seeking a Junior Tele Call Center Outsourcing professional to join our team at GREATBELL HR Consultancy Services PVT LTD. This full-time role is based in multiple locations within Kerala including Cochin, Ernakulam, Thiruvananthapuram, Thrissur, Kottayam, Kozhikode, and Kollam. The ideal candidate will possess 1 to 3 years of relevant work experience and will play a key role in driving our client relationships and sales initiatives.


Qualifications and Skills:

  • Strong experience in marketing, with the ability to develop and execute strategic campaigns that drive engagement and conversions.
  • Proficient in telecommunications, ensuring effective communication and customer satisfaction through various channels.
  • Experience in sales operations, with a proven track record in supporting sales strategies and enhancing team performance.
  • Adept at sales management, including team coordination, achieving targets, and optimizing sales processes.
  • Solid understanding of online marketing, leveraging digital platforms for brand promotion and lead generation.
  • Expertise in strategic communications, with strong skills in crafting compelling business narratives and proposals.
  • Excellent interpersonal skills, with the ability to build and maintain relationships with clients and colleagues.
  • Problem-solving abilities, capable of addressing customer concerns and providing efficient solutions.


Roles and Responsibilities:

  • Engage with potential clients through calls and emails to understand their needs and pitch our recruitment services.
  • Collaborate with the sales team to develop and implement effective sales strategies tailored to client requirements.
  • Maintain a strong understanding of our services and industry trends to offer knowledgeable assistance to clients.
  • Track and analyze client interactions and feedback to continuously improve service delivery and customer satisfaction.
  • Support the marketing team in developing targeted campaigns to increase brand visibility and generate leads.
  • Participate in regular meetings to discuss progress, strategies, and any issues that may arise during operations.
  • Provide administrative support by documenting call summaries, client information, and follow-up actions.
  • Assist in training new team members on best practices in client communication and sales operations.

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