Enterprise Mac Expert
4 months ago
Description
Enterprise Mac Expert Location: Bangalore, India We are seeking a highly skilled Mac Expert for a System Administrator Technician role with at least 5 years of experience providing comprehensive support for Mac laptops. The ideal candidate will possess strong proficiency in JAMF and Apple Business Manager, along with a solid understanding of software and hardware installation and configuration. This role will require professional experience with Windows, networking, and Microsoft 365, in addition to previous use of a ticketing system. You will have: Minimum of 5 years of experience providing technical support and administration for Macintosh systems in an enterprise environment. Proficiency in JAMF and Apple Business Manager for Mac device management and deployment. Demonstrated experience administration and troubleshooting complex IT servers, applications, and services. Strong knowledge of software and hardware installation and configuration. Professional experience with Windows operating systems, networking protocols, and Microsoft 365 suite. Knowledge of IT security best practices and compliance standards (., GDPR, PCI). Previous experience using a ticketing system (., Jira, ServiceNow, Zendesk) for IT support management. Excellent communication skills, both written and verbal, with the ability to effectively interact with users at all levels of the organization is a must. Strong problem-solving abilities and a proactive approach to resolving technical issues. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Good for you to have : Experience with virtualization technologies (., VMware, Proxmox). Familiarity with scripting languages such as PowerShell or Bash. Okta, JIRA, or telephony experience is a plus. Apple Certified Support Professional (ACSP) or JAMF Certified Associate certification is a plus Bird’s eye view of your role: Administer and provide technical support for all users and laptops with a focus on Mac. This will include troubleshooting hardware and software issues, system configurations, and user account management. Most of this support will be for remote users. Administer and maintain JAMF and Apple Business Manager to ensure efficient deployment and management of Apple devices within the organization. Install, configure, and update software applications across Mac and Windows platforms. Support Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams. Troubleshoot and resolve networking issues, including LAN, WAN, and wireless connectivity. Document and maintain system configurations, procedures, and user guides. Collaborate with cross-functional teams to implement technology solutions and optimize system performance. Prioritize and manage IT support tickets, ensuring timely resolution and escalation when necessary. What will you bring – This role will work in rotating shifts in a 24x7 environment and on-call. The ideal candidate will be a Mac expert: someone we can rely on to provide input for best practices and solid answers based on experience and research. This is a system administration / helpdesk role, you will be part of a team with a variety of responsibilities, including the entire lifecycle of our company laptops, servers, in-house and cloud services, etc.-
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