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Team Leader Inside Sales
4 months ago
Position:Team Leader Direct Sales(Voice)
Operations:Direct Sales (Inbound &Outbound)
Client Geography:US
Work Shift:8:30PM to 5:30AM/9:30PM to6:30AM
Work Location:Ghansoli NaviMumbai
Role Type:Full TimePermanent
Position Reports to:Assistant ManagerOperations
Salary Rage:28k to 36k
Bonuses:Performance based incentives/commissions
Roles& Responsabilities:
We are looking for askilled Team Leader Voice Operations who can lead and manageour Inside Sales
teams to help bringincreased production performance. The Team Leader will routinelyparticipate in
the hiring or selectionof candidates for production audit calls of the telesalesproduction team(s) and
provide timely feedbackas needed conduct sales coaching sessions onetoone or in group tohelp
increase performanceprovide frequent process updates motivate team members from time totime
and thereby helpachieve the desired call center production objectives. He/Sheshould have great
communication skills soas to be able to effectively communicate with the production teamand also
great interpersonal andcustomer service skills along with some experience of implementingbest
practices and a goodunderstanding of coaching employees with empathy leading toincreased
performance.
Deliverables:
Drive Sales via inbound and outboundchannels
Keep constant check on sales metrics foreach team member and for the whole team
hourly daily weekly andmonthly and ensure that all sales targets are metconsistently
Keep a constant check on Dialer or otherassigned platforms to help keep inbound call
abandons to a minimumacceptable level and to help increase call answeringefficiency
Publish daily and weekly reports to keepProduction team updated of teamperformance
Responsible for some level ofparticipation in the hiring and selection of candidates needed
for the productionfloor from time to time
Responsible for auditing calls along withmaking detailed notes of observations for feedback
as and whenneeded
Conduct andDocument feedback and coaching sessionswith proper signoffs and recordsmanagement
Share frequent updates with team memberswith regard to their individual sales performance
incentives performancegaps etc.
Develop and motivate team members toensure optimum performance levels at alltimes
Manage team Shrinkage & Attritionand help keep attrition within the team to aminimum
Ensure that all company policies areobserved and duly followed by the assigned team
members
AcademicRequirement:
HSC or Bachelor sor Master s in any stream (except Engineering MedicalScience)
Call Center related certifications are aplus
Production or Operations relatedcertifications are a plus
ExperienceRequirement:
Proven work experience as Team Leader inan International Call Center Sales/Collections Inbound or Outbound
voice operations for aminimum of 1Year
Work experience leading Sales team(s) in aUS voice process setting(Mandatory)
SkillRequirement:
Knowledge of MS Office suite withproficiency in MS Excel preferred
Good interpersonal customer service verbaland written communication skills
Positive and patient approach to work withproblems/issues
Ability to multitask and remain calm underpressure especially during peak hours
Strong coaching and team management skillsability to motivate team members
Ability to exhibit a very polite courteousand professional approach at all times
Weekly Offs: 2 perweek
Whychoose iMetrix:
o
Employee Centric workculture
o
Pickup and Dropfacility if shift starts or ends between 11.00 PM to 5:00 AM
o
Performance basedappraisal
o
Fast paced Growth
o
Attendance bonus for 0%Absenteeism
o
ESIC & MedicalInsurance(Self)
o
Provident Fund(Employee& Employers contribution)
o
5 Days work week andfixed weekend offs
iMetrix SolutionsPrivate Limited is an Equal Opportunity Employer and does notdiscriminate against
applicants due to raceethnicity gender sexual orientation or on the basis of disabilityor any other
reasonswhatsoever
ms excel,msoffice,sales acquisition,sales acumen,sales direct,bpo,businessprocess outsourcing (bpo)
