Application Support Specialist
2 months ago
Must Have Skillsets (Mandatory) - Airline Industry Knowledge: Familiarity with airline industry standards and best practices.- Technical Expertise: Experience in providing troubleshooting and technical support for PSS systems. - System Maintenance: Knowledge of system performance monitoring, updates, and handling upgrades for PSS systems. - User Training: Ability to conduct training sessions for airline staff and create user documentation and materials. - Data Management: Experience in monitoring data integrity, generating reports, and ensuring compliance with industry standards. - Collaboration: Proven ability to work with cross-functional teams (operations, revenue management, customer service) to optimize system usage.
Good to Have Skillsets (Optional) - Vendor Coordination: Experience working closely with vendors to ensure optimal system performance. - PSS Testing & Enhancements: Experience participating in system testing and providing feedback on system enhancements. - Previous Airline or PSS Experience: Prior work experience in airline operations or PSS support is a plus.
Qualifications and Experience - Education: Bachelor’s degree in business, IT, or a related field preferred. - Experience: Previous experience in PSS support or related airline operations is advantageous. - Skills: Strong analytical and problem-solving abilities, with excellent communication and interpersonal skills. Proficiency in relevant software applications and tools.
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