Sales Engineer, West

4 months ago

Mumbai, India Trend Micro Full time

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Position Overview


The Sales Engineer (SE) with India, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.


PRIMIRY RESPONSIBILITY
 

  • Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
  • Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
  • A strong pillar to build and train sales organization. You shall be an extremely good storyteller and help sales team to sell better and effectively
  • Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
  • Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
  • Conduct routine update on the new product/ technology to the internal sales staff
  • Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
  • Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
  • Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner
  • Apply strong problem-solving skills to design solutions that solves the customer problems
  • Developing close relationships to help influence the technical strategy of the customer
  • Deliver training to customer and prospects about Trend Micro solutions
  • Working with company technical support personnel to ensure ongoing quality of support and customer health
  • Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
  • Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
  • Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role

Experience

  • Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
  • Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
  • Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
  • Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
  • Good written and spoken communication skills in English
  • A strong interest in all aspects of cybersecurity and a passion for customer security
  • Excellent of understanding of public cloud technologies such as AWS and Azure

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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