L1 / L2 / IT Held Desk Specialist - Service Desk Support (1-3 Years)
6 months ago
Location - Mumbai, India
Job Purpose
As a Service Request Support Specialist, your primary role will be to provide technical and functional support to company end-users to address their service requests. You will be responsible for handling user requests related to IT services, troubleshooting technical issues, and coordinating with other team members to ensure efficient and timely assistance.
Key Responsibilities
Providing technical and functional support to end-users to address their service requests. Diagnosing and resolving issues related to service requests. Collaborating with other team members to ensure efficient resolution of requests. Assisting users in understanding and effectively using IT services. Escalating and following up on requests with second- and third-line support as needed. Participating in testing and quality assurance of custom-built applications and integrations. Ensuring users adhere to established governance policies and standards. Participating in root cause analysis and incident reporting. Identifying, diagnosing, and resolving incidents within target SLAs. Maintaining or improving internal customer satisfaction scores.Deliverables:
Structured and systematic analysis of service requests. Structured and systematic analysis of incidents. Timely resolution of service requests within agreed SLAs. Maintenance and creation of new documentation in the ICT knowledge base. Redaction of documentation in the internal knowledge base and/or customer-facing Help Portal.Education & Experience
Bachelor of Engineering. 1-3 Years of relevant experience.Certifications:
ITIL Foundation desired / Minimum should have the knowledge of ITIL standardsBackground, Skills and Competencies
Soft skills:
Excellent problem-solving skills Good oral and written communication skills Customer and service oriented Team player, sharing information spontaneously Pragmatic and solution-oriented Organized and rigorous Available and flexible Autonomous, self-taught, responsibleTechnical skills:
Computer technician or equivalent experience At least 3 years' experience in a similar role in an internationally distributed organization. Fluency in English (spoken and written) Good knowledge of Office 2021, 365 Good knowledge of Windows 10, 11 Good knowledge of PC hardware and peripherals Proficiency in managing users, computers and groups in Active Directory and Azure Active Directory. Proficiency in managing email addresses and shared mailboxes and distribution lists in Exchange On-Premises and Online. Good knowledge in Microsoft 365 administration (Teams, Sharepoint Online, Onedrive)Considered an asset
Windows Server System Center Configuration Manager Basic routers and switches ITIL Atlassian suite (Jira, Confluence Experience in providing technical support to European clients. Fluency in French and English, both written and spoken.Who We Are
John Cockerill India Limited an ISO 9001:2015 engineering company – formerly CMI FPE Limited was incorporated on May 28, 1986. The Belgian group Cockerill Maintenance & Ingénierie (CMI) now known as John Cockerill completed the acquisition in June 2008. John Cockerill India is the Indian entity of John Cockerill Group.
‘John Cockerill India Limited.’ John Cockerill Industry’s Indian hub and center of excellence for cold rolling mill complexes, is the world leader in the conception, manufacture, and installation of reversible cold rolling mills. It has developed a wide range of technologies in the field of processing lines, rolling mills, thermal and chemical processes. It also supplies auxiliary steel treatment equipment. John Cockerill India offers the entire product portfolio of John Cockerill Industry and is coordinating the whole range of its activities including, but not limited to local engineering, sourcing and manufacturing. As an international specialist in industrial processes and technologies, John Cockerill Industry designs, supplies and modernizes cold rolling mills, processing lines, chemical and thermal treatment installations for the steel and the non-ferrous industry, as well as state-of-the-art heat treatment technologies for the aviation, forging and casting industry, and hydrometallurgical processes for the extraction of ores.
John Cockerill India complements John Cockerill’s strategy for growth with minimal overlaps in products and a versatile range of technology synergies. John Cockerill India is a preferred partner to supply thousands of innovative solutions for clean, reliable and efficient Equipments worldwide.
Based on decades of experience and successfully running references all over the world, John Cockerill Industry not only supplies greenfield and brownfield installations and equipment’s, but also provides the related services, as well as training and technical assistance. John Cockerill India's reliable and cost-effective, yet innovative solutions are always adapted to the specific needs of each and every customer.
The Company's workshop in Taloja is equipped with state-of-the-artwork centers and ensures in-house equipment production, assembly and fabrication activities that conform to the most stringent international quality and safety standards.
John Cockerill India has at its helm, a team of professional managers with international experience who are committed to taking the Indian subsidiary to new heights of excellence. John Cockerill India has a global footprint across Asia, Africa, Middle East, Europe, North America, and South America, Russia and therefore complements John Cockerill’s global presence. John Cockerill India has its head office in Mumbai and two workshops outside Mumbai. The Indian entity is ISO 9001:2015 certified and employs over 500 people.
Our vision is to exceed customer expectations by delivering quality products and services in time and at competitive prices. Because each project is unique, every project has its own project management team. The customer benefits from the expertise of highly qualified specialists who have an international experience with a deeper knowledge of the customer’s environment.
The Group’s ambition is to be the leading industrial partner of international customers, to design equipment and develop its overall performance through a combination of expertise in maintenance and engineering.
The Group’s capabilities lie in Design & Engineering, Manufacturing, Erection & Commissioning and After Sales & Support.
Thanks to the cumulated experience in Engineering and Maintenance, John Cockerill India is able to assist its customers in achieving the overall performance optimization of their equipment, from their design phase to the end of their service life through Tailor-made solutions, Optimization of cost, Local relationship, Advanced training & Unique complementarities of solutions and areas of excellence.
Equal Opportunity Employer
John Cockerill and all John Cockerill Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
-
L1 Support Service Desk
7 days ago
Vashi, Navi Mumbai, Maharashtra, India Scogo Network Pvt. Ltd Full time**Job Summary** We are seeking a proactive and customer-focused L1 Support service desk to join our IT Helpdesk team. The service desk will serve as the first point of contact for technical support inquiries, providing basic troubleshooting, logging incidents, and escalating complex issues. This role is essential in ensuring high-quality IT support and...
-
Frro & Travel Desk Executive
6 months ago
Mumbai, Maharashtra, India Talent search desk Full timeWe have urgent job opening for "FRRO and Travel Desk Executive" for our leading client in leading education industry. The job details are as below Position : FRRO and Travel Desk Executive Job Location : BKC, Mumbai Education : Any Graduation Having good knowledge of FRRO process. Good Communication skills Having experience in any education/ EdTech...
-
Front Desk Executive
6 months ago
Navi Mumbai, Maharashtra, India Talent search desk Full timeWe have job opening for "Front Desk Executive" for our leading client in Hospital located in Navi Mumbai. Position : Front Desk Executive Job Location : Nerul, Navi Mumbai **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift - Evening shift Application Question(s): - What is your current location? **Experience**: - Hospital...
-
Service Desk
1 week ago
Mumbai, India Travelex Full timeService Desk – Senior Analyst Role Dimensions: The post holder will have responsibility for the IT Support team. Responsible for team members, their training & development and managing the day to day running of an ITIL service desk function. Resolution of incidents & requests within SLA. Prioritizing work streams, managing escalations and reducing...
-
Service Desk Associate
6 months ago
Lower Parel, Mumbai, Maharashtra, India 3i Infotech CSL Full time**JD for that Profile-** - 3-4 Yrs Hands-on exp as service Desk Engineer - knowledge or experience o**n Manage engine ticketing tool preferable**.. - L1 basic troubleshooting on EUS- Like MS office/outlook etc - Good communication skills. - Customer Interaction, - Knowledge on ITIL. - **Females are only required** Thanks Varsha Easwaran 9869816404 **Job...
-
Help Desk Support
6 months ago
Mumbai, Maharashtra, India CARE INFOTECH Full timeHelp Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...
-
Service Desk
3 months ago
Mumbai, India Reliance Industries Limited Full timeCompany OverviewWe are the force behind the meteoric rise of India's leading telecom operator Jio with 400 Million+ customers. We have powered an exhaustive list of digital apps & services delivering functionality, usability, engagement, scale, and loyalty. Our solutions serve both B2C and B2B customers and encompass an end-to-end 5G solution, AI/ML...
-
Service Desk Admin
6 months ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeRequired Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...
-
Service desk specialist
2 months ago
Mumbai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 2 – 4 Years Location: Gandhi Nagar/Malad-Mumbai Must Have: Answers and responds to inbound calls or...
-
Service Desk – Analyst
1 week ago
Mumbai, India Travelex Full timeService Desk – Analyst Role Dimensions: The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving,...
-
Service Desk
6 months ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeGreetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...
-
Service Desk Specialist
2 weeks ago
Mumbai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 2 – 4 YearsLocation: Gandhi Nagar/Malad-MumbaiMust Have:Answers and responds to inbound calls or electronic...
-
Help Desk Specialist
1 month ago
Mumbai, India HRFA Global Solutions LLP Full timework location: DombivaliWe are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...
-
Global Service Desk
6 months ago
Andheri, Mumbai, Maharashtra, India Impact InfoTech Full timeRole : IT Service Desk Experience : Min 6 Month of experience as a International Service Desk analyst Location : Andheri/Mahape Salary : Up to 7 LPA Notice : Immediate to 30 days Skills : Blue Screen Error, Office 365, Troubleshooting, VPN, Network Education : HSC/Graduation **Salary**: Up to ₹700,000.00 per year **Benefits**: - Provident...
-
Global Service Desk
6 months ago
Mumbai, Maharashtra, India Impact InfoTech Full timeRole : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...
-
Service Desk Agent
3 months ago
Mumbai, India Protera Full timeJob reference code: PRO165Position name: Service Desk AgentLocation: Mumbai, IndiaAbout the company:Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera...
-
Help Desk Specialist
2 weeks ago
Mumbai, Maharashtra, India Protera Full timeJob OverviewWe are seeking a highly skilled Help Desk Specialist to join our team at Protera Technologies. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Estimated Salary Range:Rupees 6-8 lakhs per annum based on experience and qualifications.About the RoleAs a...
-
Service Desk Agent
6 months ago
Mumbai, Maharashtra, India LRI Invest Full timeDescription IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...
-
Service Desk Specialist
2 months ago
Mumbai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 2 – 4 YearsLocation: Gandhi Nagar/Malad-MumbaiMust Have:Answers and responds to inbound calls or electronic...
-
Service Desk Specialist
2 months ago
mumbai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 2 – 4 YearsLocation: Gandhi Nagar/Malad-MumbaiMust Have:Answers and responds to inbound calls or electronic...