Community Success Associate

3 weeks ago


Mumbai, India Beshak Full time

As a Community Success Associate at Beshak, you will play a vital role in building and maintaining a vibrant advisor community by providing support, driving engagement, and ensuring effective communication. Your key responsibilities will include:

  • Responding to advisor and customer inquiries promptly, ensuring clarity and satisfaction.
  • Gathering and analyzing insights from advisor feedback to enhance engagement and improve the overall community experience.
  • Conducting regular audit calls to monitor quality and identify trends, areas for improvement, and opportunities for growth.
  • Reviewing and following up on low-rated feedback to address concerns and enhance service quality.
  • Supporting the advisor community through engagement activities, performance analysis, and fostering a collaborative environment.


Requirements
  • On-site job in Vikhroli Mumbai. Remote candidates should not apply.
  • Passion for serving and delivering excellent user experience
  • Good communication skills
  • Presentation skills
  • Analytical skills
  • High on energy. Willing to take ownership, go the extra mile to deliver
  • Experience in Early stage startups will be preferred


Benefits
  • Open, flat work culture.
  • People who love to have the benefits and responsibilities that come with freedom will enjoy this job
  • Growth is not a yearly affair - You can grow between a year, and also grow your salary - if you have delivered way more than your role.
  • Health Insurance and Accident Insurance cover for employees, spouse, and kids.




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