Community Success Associate
3 weeks ago
As a Community Success Associate at Beshak, you will play a vital role in building and maintaining a vibrant advisor community by providing support, driving engagement, and ensuring effective communication. Your key responsibilities will include:
- Responding to advisor and customer inquiries promptly, ensuring clarity and satisfaction.
- Gathering and analyzing insights from advisor feedback to enhance engagement and improve the overall community experience.
- Conducting regular audit calls to monitor quality and identify trends, areas for improvement, and opportunities for growth.
- Reviewing and following up on low-rated feedback to address concerns and enhance service quality.
- Supporting the advisor community through engagement activities, performance analysis, and fostering a collaborative environment.
Requirements
- On-site job in Vikhroli Mumbai. Remote candidates should not apply.
- Passion for serving and delivering excellent user experience
- Good communication skills
- Presentation skills
- Analytical skills
- High on energy. Willing to take ownership, go the extra mile to deliver
- Experience in Early stage startups will be preferred
Benefits
- Open, flat work culture.
- People who love to have the benefits and responsibilities that come with freedom will enjoy this job
- Growth is not a yearly affair - You can grow between a year, and also grow your salary - if you have delivered way more than your role.
- Health Insurance and Accident Insurance cover for employees, spouse, and kids.
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