Global Technical Support Specialist
6 months ago
Company Description
Miltenyi Biotec Korea Co., Ltd., set up in 3 covers business in South Korea, is a subsidiary of Miltenyi Biotec B.V. & Co. KG. Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 9 based on the invention of MACS® Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).
Job Description
Technical supportAnswer inquiriesProvide application supportInvestigate and troubleshoot technical issuesHandle complaintsOccasionally visit customers for demos, installations or troubleshootingSupport marketing, R&D and production during all stages of the product lifecycle Product trainingMaintain certification as a certified trainer for your product groupDevelop training coursesPlan, prepare and deliver training courses locally and abroad Knowledge databaseContribute knowledgeReview and approve entries created by others Participate in project development for new processes, systems, organization, etc. Support and training are provided to employees and external customers globally. This position follows a 5-day work week with hours working time (monthly average) and the regular working hours are 8:-:. This position requires the ability to work early (: – :) on selected weekdays, weekends and public holidays, as mutually agreed three months in advance within the Global Technical Support APAC team. This position requires the ability for international travel % of the time during the first 9 months (up to 3 weeks per trip), and international travel up to % of the time as part of routine duties. Employees are attached to the Hyderabad office and can work remotely up to % (when on-site/office work is not required).Qualifications
Degree in natural science (biology, biotechnology or medicine), engineering or a comparable scientific education. Experience in different biological fields like cell biology, immunology, hematology, neurology, or stem cells. Experience with flow cytometry, cell culture, functional assays, transfusion medicine or cell processing.Additional Information
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