Assistant Vice President, Service Delivery Leader

1 week ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Service Delivery Leader - HRO

In this role, the candidate will be required to lead a team of 80-100 FTEs and will be responsible to manage end-to end HR and Payroll Operations

Responsibilities

·Optimize HR Shared Services operations with automation and agile deployment approach.

·Advance HRSS, achieving Services and financial expectations.

·Lead the HRSS team.

·Ensure adherence to Service Levels as agreed for the respective processes.

·Work closely with quality team in identification and implementation of improvement ideas.

·Review process performance and report out performance dashboards on a regular basis.

·Drive regular governance with retained HRSS leader and core HR teams.

·Drive change management in the organization to assure the success and adoption of the HR service delivery operating model.

·Support team with complex cases and communication/collaboration with retained teams

·Support team with transaction processing and query management during high volumes

·Support in backup planning, distribution of work amongst the team

·Provide proactive team management and coaching.

·Drive and support initiatives from quality areas, leading improvements and providing training.

·Address and solve any performance/ process issue across the area of responsibility.

Qualifications we seek in you

Minimum Qualifications/ Skills

·Significant relevant years of experience in leading a team responsible to manage end-to end HR and Payroll Operations

·Deep domain experience in HR and payroll operations and service delivery - including process like Talent Acquisition, Workforce Administration, Learning & development, Total rewards (C&B), Talent management, payroll

·Experience of leading complex, matrixed operations team and strong customer stakeholder management.

·Deep understanding of quality and compliance to local Laws and regulations is a must requirement.

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