Senior IT Support Engineer

6 months ago

Bengaluru, India Greenlight Full time

What you will be doing:

Provide level 1-2 support for both in-office and remote employees in both India and the USDevelop and own the Day 1 onboarding process, providing support for all new hiresMonitor Jira Service Desk queue and Slack channels for support queriesProduce documentation describing current and future configurations, processes, policies and topologiesCollaborate with systems engineers on special projects and escalated ticketsDeploy hardware in office and to remote employees as requiredDemonstrate superior service to Greenight staff by proactively communicating and ensuring desired outcomes are achieved.Mobile device management using centralized control applications (iOS and Android)Support office hardware including network architecture, AV offerings, conference room technology, etc.

What you should bring:

Associate or Bachelor's degree in computer science, information technology, information systems, or relevant experience5+ years in a similar roleWorking experience with one or more of the following technologies: Okta or equivalent identity platform, Google Workspace (G Suite), Jamf or equivalent Mac MDM software, Microsoft Endpoint Management (InTune), or Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)Experience with IT SaaS systems, networks, and related technologiesSelf-starter with proven ability to effectively manage support requests through a ticketing systemSolid knowledge of best practices in IT systems administration and system securityExceptional organizational, analytical and communication skills.

Technologies we use:

OktaGoogle Workspace (G Suite)AWSSlackJamfAtlassian Suite (Jira, Confluence)Microsoft Endpoint Management (InTune)Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)SAML/OAuthApple Mac and PC hardware platformsUbiquity Network Management Suite

Working at Greenlight

Medical, dental, vision, and FSAsUnlimited, flexible time offGenerous employer 401(k) match and equityUp to 16-week paid parental leaveOngoing learning and developmentRemote-friendly work environment

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