Assistant Vice President

6 days ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, HRO Operations

In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients. The ideal candidate will possess a strong background in HR operations, excellent analytical skills, and a passion for enhancing employee experiences on a global scale.

Responsibilities

·Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management

·Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.

·Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

·Constantly work to find the opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunity

·Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

·Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model

·Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

·Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.

·Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

·Actively work with client and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.

·Coach, mentor, train and coordinate the activities of the team

·Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations

·Understand the use of data to give insights to the business. Be able to make decisions using data

·A reasonable level of excel usage is necessary

·Leadership is key skills require to deliver HRO objectives

·Strong people management

Qualifications we seek in you

Minimum Qualification

·Any Graduate / Postgraduate

·Relevant years of experience in HRO Ops with global exposure

·Excellent analytical and problem-solving skills

·Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams

·Ability to manage multiple priorities in a fast-paced environment.

·Knowledge of workday and service now.

Preferred Qualification

·Bachelor in HR / B. Com/M. Com/ MBA HR with relevant years of experience.

·Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge

·Project Management knowledge and Transition Exposure – Should have transitioned large client’s relationship seamlessly.

·Ability to lead and build teams and build multiple internal partners.

·Ability to build client partnership and work in cross functional teams, especially with relationship and sales team

·Ability to work in an ambiguous environment.

·Quality – Lean and six sigma knowledge and quality driven person

·Must demonstrate a high level of self-motivation, energy and flexibility

·Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

·Innovative and always looking for continuous improvement in order to develop succession plan for staff

·Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.

·Flexibility and willingness to travel. At times it may be extensive and at short notice.

·Experience in managing critical projects that have complex requirements.

  • Assistant vice president operations us telecom

    14 hours ago

    Noida, India IEnergizer Full time

    Please find the JDJOB DESCRIPTIONProfile – SDL / Assistant Vice President OperationsLOB – TelecomDomain – TelecomWork Location – Noida - this would be a work from Office role.Minimum Experience and Exposure –• At least 10+ years US Telecom Email - strategy experience in a comparable role –• Advanced knowledge in Telecom products and services;...

  • Assistant Vice President Operations US Telecom

    4 days ago

    Noida, India iEnergizer Full time

    Please find the JD JOB DESCRIPTIONProfile – SDL / Assistant Vice President OperationsLOB – TelecomDomain – Telecom Work Location – Noida - this would be a work from Office role. Minimum Experience and Exposure –• At least 10+ years US Telecom Email - strategy experience in a comparable role – • Advanced knowledge in Telecom products and...

  • Assistant Vice President Operations US Telecom

    4 days ago

    Noida, India iEnergizer Full time

    Please find the JD JOB DESCRIPTION Profile – SDL / Assistant Vice President Operations LOB – Telecom Domain – Telecom Work Location – Noida - this would be a work from Office role. Minimum Experience and Exposure – • At least 10+ years US Telecom Email - strategy experience in a comparable role – • Advanced knowledge in Telecom products...

  • Vice President

    1 week ago

    noida, India Ampera DEI Full time

    We believe you would be interested in an exciting leadership opportunity with our client. We are currently seeking aVice PresidentforKYC Client Maintenancebased inNoida .Key Role Details:Experience : 15+ years in the KYC domain with a strong track record in operations and stakeholder management.Leadership : Proven experience in managing teams of 60+...

  • Vice President

    1 week ago

    Noida, India Ampera DEI Full time

    We believe you would be interested in an exciting leadership opportunity with our client. We are currently seeking a Vice President for KYC Client Maintenance based in Noida .Key Role Details:Experience : 15+ years in the KYC domain with a strong track record in operations and stakeholder management.Leadership : Proven experience in managing teams of...

  • Vice President

    1 week ago

    Noida, India Ampera DEI Full time

    We believe you would be interested in an exciting leadership opportunity with our client. We are currently seeking aVice PresidentforKYC Client Maintenancebased inNoida .Key Role Details:Experience : 15+ years in the KYC domain with a strong track record in operations and stakeholder management.Leadership : Proven experience in managing teams of 60+...

  • Assistant Vice President Quality

    2 months ago

    Noida, India EXL Full time

    EXL is currently hiring for the position of Assistant Vice President - Quality Process Excellence ( Utility Vertical).The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Utility Vertical domain in a BPO environmentMust hold Green & Black Belt certifications, in dashboarding tools like AI, ML...

  • Assistant vice president quality

    4 weeks ago

    Noida, India EXL Full time

    EXL is currently hiring for the position of Assistant Vice President - Quality Process Excellence ( Utility Vertical). The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Utility Vertical domain in a BPO environment Must hold Green & Black Belt certifications, in dashboarding tools like AI,...

  • Assistant Vice President Operations

    2 weeks ago

    Noida, India Vensure Employer Solutions Full time

    About the company: Vensure Employer Solutions is a 19+ years old SAAS based IT Product company in the HR domain. We provide end-to-end HR solution to 90+ thousand clients in the USA. Our client list includes the US Army, Fox Studios, Disney Studios, and Harvard University. We provide HR & a Human Capital suite of Hire to Retire services, such as Payroll...

  • Assistant Vice President Operations

    3 weeks ago

    Noida, India Vensure Employer Solutions Full time

    About the company:Vensure Employer Solutions is a 19+ years old SAAS based IT Product company in the HR domain. We provide end-to-end HR solution to 90+ thousand clients in the USA. Our client list includes the US Army, Fox Studios, Disney Studios, and Harvard University. We provide HR & a Human Capital suite of Hire to Retire services, such as Payroll...

  • Assistant Vice President Operations

    1 week ago

    Noida, India Vensure Employer Solutions Full time

    About the company :Vensure Employer Solutions is a 19+ years old SAAS based IT Product company in the HR domain. We provide end-to-end HR solution to 90+ thousand clients in the USA. Our client list includes the US Army, Fox Studios, Disney Studios, and Harvard University. We provide HR & a Human Capital suite of Hire to Retire services, such as Payroll...

  • Vice President of Engineering

    1 month ago

    Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

    About the RoleHotelogix India Private Limited is seeking a seasoned Vice President of Engineering to lead our fast-growing engineering team. As a key member of our executive team, you will be responsible for driving the development of our SaaS-based products for the hospitality industry.Key Responsibilities:Provide overall strategy and technology direction...

  • Chief Technology Officer/Vice President

    1 month ago

    Noida, Uttar Pradesh, India Benovymed Healthcare Private Limited Full time

    Job Title: Chief Technology Officer/Vice President - Full Stack DevelopmentBenovymed Healthcare Private Limited is seeking a highly skilled Chief Technology Officer/Vice President - Full Stack Development to join our team. As a key member of our leadership team, you will be responsible for leading the development of our digital health platform and ensuring...

  • Vice President

    1 week ago

    Noida, India Ampera DEI Full time

    We believe you would be interested in an exciting leadership opportunity with our client. We are currently seeking a Vice President for KYC Client Maintenance based in Noida.Key Role Details:Experience: 15+ years in the KYC domain with a strong track record in operations and stakeholder management.Leadership: Proven experience in managing teams of 60+...

  • Vice President

    1 week ago

    Noida, India Ampera DEI Full time

    We believe you would be interested in an exciting leadership opportunity with our client. We are currently seeking a Vice President for KYC Client Maintenance based in Noida.Key Role Details:Experience: 15+ years in the KYC domain with a strong track record in operations and stakeholder management.Leadership: Proven experience in managing teams of 60+...

  • iEnergizer | Assistant Vice President Operations US Telecom | noida

    19 hours ago

    noida, India iEnergizer Full time

    Please find the JD JOB DESCRIPTION Profile – SDL / Assistant Vice President Operations LOB – Telecom Domain – Telecom Work Location – Noida - this would be a work from Office role. Minimum Experience and Exposure – • At least 10+ years US Telecom Email - strategy experience in a comparable role – • Advanced knowledge in Telecom products...

  • Senior Vice President

    1 week ago

    noida, India Republic World Full time

    Senior Vice President & Business Head - DigitalLocation: Network HQ, NoidaRepublic Digital is on the lookout for an aspirational business leader who is excited to step into the role ofSenior Vice President and Business Head – Digital .As the Business Head of the Network’s digital operations, you will drive transformative growth in an ever-evolving...

  • Senior Vice President

    1 week ago

    Noida, India Republic World Full time

    Senior Vice President & Business Head - DigitalLocation: Network HQ, NoidaRepublic Digital is on the lookout for an aspirational business leader who is excited to step into the role ofSenior Vice President and Business Head – Digital .As the Business Head of the Network’s digital operations, you will drive transformative growth in an ever-evolving...

  • Assistant Vice President Quality

    2 months ago

    Noida Sector 12, India EXL Full time

    EXL is currently hiring for the position of Assistant Vice President - Quality Process Excellence ( Utility Vertical).The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Utility Vertical domain in a BPO environmentMust hold Green & Black Belt certifications, in dashboarding tools like AI, ML...

  • Assistant Vice President Operations

    2 weeks ago

    noida, India Vensure Employer Solutions Full time

    About the company : Vensure Employer Solutions is a 19+ years old SAAS based IT Product company in the HR domain. We provide end-to-end HR solution to 90+ thousand clients in the USA. Our client list includes the US Army, Fox Studios, Disney Studios, and Harvard University. We provide HR & a Human Capital suite of Hire to Retire services, such as Payroll...