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Senior Sales Operations Analyst

3 months ago

Bengaluru, India Cloud Software Group Full time

Survey Program Management

Design and implementation of new survey programs and processes including creating process documentation and system design for survey automation where needed.

Detailed Program Plan design and milestone definition is critical with adherence to meeting the defined timelines. 

Acquire data from primary and secondary data sources and when needed represent data via Power BI, Powerpoint and excel reports for survey contacts and response rate tracking

Filter clean data, perform ETL Functions (Extract – Transform – Load) in Excel, Tableau and SQL

Identify trending, historical analysis on survey results - relating them to key Business KPI’s

Provide input for QBR presentations based on trending observed and Report results of Customer Experience improvement initiatives

Develop and maintain custom built tools for Survey Program Management (audit, feedback, tracking)

Create daily / weekly early warning Reporting 

Responsible for exploratory data analysis, pulling data from various systems and reviewing customer data for building required reports

Facilitate post-quarter end process NPS Summary notes for senior management and executive presentations.

Identify opportunities for efficiencies and automation (such as embedded data refreshes)

Represent NPS and engage with key stakeholders on driving improvements in customer experience

Sales Operations (Technologist)

Act as primary resource for Support, GTM and Service Organization to create and provide needed PowerPoint presentations, documentation, and/or communications content with very little direction.

Acquire data from primary and secondary data sources and represent data via Power Bi and excel reports: Filter clean data, perform ETL Functions (Extract – Transform – Load) in Excel, Power BI and SQL

Create monthly and quarterly dashboards for senior management

Responsible for exploratory data analysis, pulling data from various systems and reviewing customer data for building required reports.

Analyze and manage data for metrics for senior management and executives.

Drive standardization and automation of current reporting portfolio, including developing new and unique reporting capabilities that will assist management in measuring the business.

Strive to consistently keep technical skills up to date by participating in training when needed.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.