Current jobs related to Tech Escalation Mgr-Integ Ops - Gurugram - Orange Business Services

  • Operations Manager, ML Data Ops

    1 week ago

    gurugram, India ADCI - Haryana Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops Team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering...

  • Operations Manager, ML Data Ops

    3 months ago

    Gurugram, India ADCI - Haryana Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops Team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering...

  • Operations Manager, ML Data Ops

    1 day ago

    gurugram, India ADCI - Haryana Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops Team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering...

  • Sr. Mgr. Strategy

    1 week ago

    gurugram, India Adidas Full time

    SENIOR MANAGER, STRATEGY & PROGRAMS, EMERGING MARKETS E-COMMERCE & DPC Area: Emerging Markets Department: Emerging Markets – E-com & DPC Direct Reporting Line: Director Strategy & Programs, EM Subsidiary country: EM Location: Gurgaon, India GSMS Grade: M3 Number of Personnel Managed: 0 Purpose &...

  • Sr. Mgr. Strategy

    1 day ago

    gurugram, India Adidas Full time

    SENIOR MANAGER, STRATEGY & PROGRAMS, EMERGING MARKETS E-COMMERCE & DPC Area: Emerging Markets Department: Emerging Markets – E-com & DPC Direct Reporting Line: Director Strategy & Programs, EM Subsidiary country: EM Location: Gurgaon, India GSMS Grade: M3 Number of Personnel Managed: 0 Purpose & Overall...

  • Sr. Mgr. Strategy

    2 months ago

    Gurugram, India Adidas Full time

    SENIOR MANAGER, STRATEGY & PROGRAMS, EMERGING MARKETS E-COMMERCE & DPC Area: Emerging Markets Department: Emerging Markets – E-com & DPC Direct Reporting Line: Director Strategy & Programs, EM Subsidiary country: EM Location: Gurgaon, India GSMS Grade: M3 Number of Personnel Managed: 0 Purpose & Overall...

  • Assistant Manager

    3 months ago

    Gurugram, India Sony Pictures Networks India Private Limited Full time

    Position: Assistant Manager - Ad Tech and DMP Operations, Digital Business Purpose: The position is responsible for working with the sales, product and engineering teams to optimise the ad delivery funnel and revenue. The role requires strong understanding of Adtech and DMP solutions. Prior experience on using DFP is highly preferred Education: ...

  • Assistant Manager

    1 day ago

    gurugram, India Sony Pictures Networks India Private Limited Full time

    Position: Assistant Manager - Ad Tech and DMP Operations, Digital Business Purpose: The position is responsible for working with the sales, product and engineering teams to optimise the ad delivery funnel and revenue. The role requires strong understanding of Adtech and DMP solutions. Prior experience on using DFP is highly preferred Education: ...

  • Assistant Manager

    1 week ago

    gurugram, India Sony Pictures Networks India Private Limited Full time

    Position: Assistant Manager - Ad Tech and DMP Operations, Digital Business Purpose: The position is responsible for working with the sales, product and engineering teams to optimise the ad delivery funnel and revenue. The role requires strong understanding of Adtech and DMP solutions. Prior experience on using DFP is highly preferred Education: ...

  • Assistant Quality Manager

    1 day ago

    gurugram, India Teleperformance Full time

    Apply only if matches in below skill sets:Technical Competencies: (Job related)Excellent communication and presentation skillsRelevant knowledge on Quality Tools & Quality FrameworkExperience in managing audits from a risk compliance & control standpointMust possess exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and...

  • Vehicle Body

    3 months ago

    Gurugram, Haryana, India Maruti Suzuki India Ltd Full time

    Level - AM/DM/MGR Position - Gurgaon Plant Educational Background - B.tech in Mechanical/ Automobile Engineering with 3 to 8 yrs experience Diploma in Mechanical/Automobile with 10 to 16 yrs experience. **Job Role**: Market returned parts analysis of Door components involving mechanical functional parts such as Handle, Latch, Regulator, Gas springs,...

  • Vehicle Body

    4 months ago

    Gurugram, India Maruti Suzuki India Limited Full time

    Level - AM/DM/MGR Position- Gurgaon Plant Educational Background - B.tech in Mechanical/ Automobile Engineering with 3 to 8 yrs experience Diploma in Mechanical/Automobile with 10 to 16 yrs experience. Job Role: Market returned parts analysis of Door components involving mechanical functional parts such as Handle, Latch, Regulator, Gas springs,...

  • ML Engineer

    2 months ago

    Gurugram, India NIYATI TECH Full time

    Position : MLEngineer.Location :Gurgaon.Experience: 8yearsJob Type : FullTime.Work ModeWFO. We arelooking for 2 ML Ops Senior Engineers. should be available in thenext 23 weeks. Could you please review the JD and initiatesourcing. I will get you the position idscreated.ML Ops SeniorEngineer: 8 years ofoverall experience preferably in the data and analytics...

  • Avp - Hbeu Reporting Ops - Hbeu Integrated

    3 months ago

    Gurugram, Haryana, India HSBC Full time

    -Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

  • Solutions Architect

    4 weeks ago

    Gurugram, India Pidge Full time

    About Pidge:Pidge is a leading logistics SaaS platform transforming hyperlocal delivery with our unified, smart, and scalable solutions. We integrate self-delivery, organized delivery companies (3PL), and the unorganized sector into a seamless system that optimizes cost, speed, and reliability using AI-driven smart allocation. Our platform offers end-to-end...

  • Solutions Architect

    4 weeks ago

    Gurugram, India Pidge Full time

    About Pidge:Pidge is a leading logistics SaaS platform transforming hyperlocal delivery with our unified, smart, and scalable solutions. We integrate self-delivery, organized delivery companies (3PL), and the unorganized sector into a seamless system that optimizes cost, speed, and reliability using AI-driven smart allocation. Our platform offers end-to-end...

  • Mgr/ Sr Mgr Functional Safety, SOTIF

    1 week ago

    gurugram, India Maruti Suzuki India Limited Full time

    Position Title: Manager/ Sr Manager Functional Safety, SOTIF Experience: 12 ~ 15 Year(s) Age Limit < 42 Year(s) Educational Qualification B.E / B. Tech Job Role & Responsibilities Role: § Taking care of Functional Safety and Software Update Team activities. Responsibilities: § Management of Functional Safety ...

  • Mgr/ Sr Mgr Functional Safety, SOTIF

    1 month ago

    Gurugram, India Maruti Suzuki India Limited Full time

    Position Title: Manager/ Sr Manager Functional Safety, SOTIF Experience: 12 ~ 15 Year(s) Age Limit < 42 Year(s) Educational Qualification B.E / B. Tech Job Role & Responsibilities Role: § Taking care of Functional Safety and Software Update Team activities. Responsibilities: § Management of Functional Safety § Management...

  • Mgr/ Sr Mgr Functional Safety, SOTIF

    1 day ago

    gurugram, India Maruti Suzuki India Limited Full time

    Position Title: Manager/ Sr Manager Functional Safety, SOTIF Experience: 12 ~ 15 Year(s) Age Limit < 42 Year(s) Educational Qualification B.E / B. Tech Job Role & Responsibilities Role: § Taking care of Functional Safety and Software Update Team activities. Responsibilities: § Management of Functional Safety § Management...

  • Benefits Ops Administrator

    3 months ago

    gurugram, India Wipro Full time

    Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a...

Tech Escalation Mgr-Integ Ops

4 months ago

Gurugram, India Orange Business Services Full time

about the role

1. To troubleshoot and resolve complex customer related faults in a multiservice & Multivendor environment.
2. Handling escalated issues for LAN/WAN, security, WAN optimalisation & Zscaler related failures. 
3. Leading technical bridge calls with customer & stakeholders for escalated incidents till resolution
4. Working with vendors and providers to provide final resolution to any support request received.
5. To contribute in tools development to reduce human efforts and to improve customer experience
4. Propose enhancement in tools as per requirement for customer or other stakeholders
5. Timely and High-Quality handling of all support Requests.
6. Prepare Known error data base form learnings on past incidents and problems
7. Coach & mentor Service Desk and Incident management teams to raise their autonomy level
8. Use all forms of training provided by Orange to keep up to date with existing and new services.
9. Responsible for the verification and/or recommendation of the correct and appropriate hardware/software

10. To prepare various reports as required.
11. Drive various improvement projects in line with problem management initiatives.
12. Shift work/on-call may be required. 


about you

An experience on Cisco Routers, switches and wireless configurations & SDWAN solutions. Excellent troubleshooting skills on network, Proxy, security, and cloud-based solutions Scope of technical expertise must include some the following: Services: LAN, WAN, SDWAN (Meraki & Viptela) and IPNet (Private Internet -VPN), DSL Router types: Cisco all chassis, Juniper MX Routing and Other Protocols: OSPF, EIGRP, BGP4, MPLS, Metro Ethernet Access etc. Remote Access: PPP Dial (ISDN/PSTN), IPsec (VPN). Internet, IP security, Proxy (Zscaler), Firewalls (Fortinet, Paulo Alto, Checkpoint) Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Excellent communication and presentation skills Good interpersonal and time management skills Ability to work under pressure. Ability to deal with multiple tasks. Ability to coach and mentor peers and subordinates Ability to act as the customer representative with suppliers and vendors. Proactive, self-motivated, and determined attitude. Leadership and Matrix Management, Excellent training & coaching skills Good analytical skills Excellent problem-solving skills are necessary. Flexibility in terms of working hours. Good Vendor management and coordination skills Team motivation and customer centric approach. Agile, flexible and innovative approach.

additional information

Educational Qualifications: Degree or equivalent

Relevant Experience: Overall experience of 7+ years in networking domain 

Role will impact on:

Customer experience Service stability Effective daily operation of the team

contract

Regular