IT Support

3 months ago

Bengaluru, India Encora Inc. Full time

IT Support

Important Information

Experience: 2-3 Years

Location: Bangalore & Pune

Job Mode: Full-time 

Work Mode: Hybrid

Job Summary

As an IT Support professional, you will play a crucial role in maintaining and improving the functioning of the company's information systems department. Your responsibility will be to ensure the optimal operation of computer systems, telephony, and networks at the assigned location. You will also assist in the implementation of projects aimed at identifying and evaluating new technologies/tools and implementing them as required.

Responsibilities and Duties

Maintain and enhance the functionality of the company's Information Systems Department to ensure the optimal operation of computer systems, telephony, and networks at the designated location Provide dedicated support and maintenance for servers, user accounts, backups, telephony systems, access control and cameras, configuration and upkeep of communication equipment, as well as management of cloud applications Prepare the annual budget for the IT department at the headquarters Assist in the implementation of projects aimed at identifying and evaluating new technologies/tools and implementing them as required Collaborate with cross-functional teams to troubleshoot and resolve technical issues related to IT systems Review and attend in an expeditious, efficient and innovative way, the tickets that are generated and that come to your attention, and include the time dedicated to the solution of the problem or event. Assist with user account management, including password resets and access rights management and software installations. Manage email accounts in the corresponding tool according to corporate guidelines (creation of new accounts, backup and deletion of accounts of personnel leaving the company, generation of email traffic reports, etc.). Coordinate the installation of equipment, software, environment configurations, remote use of equipment and provide support according to company guidelines. Support in the administration of software licenses, verifying that they are used appropriately and in case of vacancy return them to the pool. Escalate situations that may affect the company's licensing. Support the internal systems management process when necessary.

Qualifications and Skills

Hands on experience in trouble shooting MAC Machines. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues effectively. 2+ years of experience in supporting users through phone / remote session. Basic DNS knowledge. Advanced O365 knowledge. Creating user accounts, reset passwords, unlock account etc. in AD. Creating security /distribution groups. Troubleshooting Outlook and other software installations. Trouble shooting IE, Chrome, Mozilla and other browsers. Portuguese or Spanish proficiency.

Role-specific Requirements

· Technologies: IT Support

· Skillset competencies:   IT Support, Portuguese/ Spanish Language proficiency

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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