Current jobs related to Senior Program Manager, EDSP - Bengaluru - ATSPL - Karnataka

  • WHS Program Manager 3P/ LM

    4 months ago

    Bengaluru, India ASSPL - Karnataka Full time

    Here is an opportunity at Amazon for highly talented, bright and driven people to create history. If you would like to be a part of the team, this is your chance.The 3P and AMZL Safety Program Manager will lead Workplace Health and Safety for Amazon Last mile 3P operations across multiple EDSP stations, Delivery partners, Flex Delivery associates and I Have...

  • Senior Program Manager

    4 months ago

    Bengaluru, India Oracle Full time

    Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial...

  • Senior Program Manager

    3 weeks ago

    Bengaluru, India Eduthrill.com Full time

    Position Summary :As a part of the Engineering PMO, the Senior Program Manager will be responsible for managing critical engineering projects. This role, reporting to the Global Director of Engineering Operations, involves coordinating project management activities, ensuring efficient utilization of resources, building, interpreting and driving departmental...

  • Program Manager

    3 days ago

    Bengaluru, India Aurigo Software Technologies Full time

    The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act...

  • Senior Technical Program Manager

    4 weeks ago

    Bengaluru, India Razorpay Full time

    The Role:The Technical Program Management Group is looking for a Senior Technical Program Manager to join our engineering team. At Razorpay Sr. TPM role is highly diversified and includes initiating, planning, and executing intermediate to large scale, cross-functional, and company-wide programs. The Sr. TPM will be responsible for the strategies, processes,...

  • Senior Technical Program Manager

    4 weeks ago

    Bengaluru, India Razorpay Full time

    The Role:The Technical Program Management Group is looking for a Senior Technical Program Manager to join our engineering team. At Razorpay Sr. TPM role is highly diversified and includes initiating, planning, and executing intermediate to large scale, cross-functional, and company-wide programs. The Sr. TPM will be responsible for the strategies, processes,...

  • Senior Technical Program Manager

    3 weeks ago

    Bengaluru, India Razorpay Full time

    The Role: The Technical Program Management Group is looking for a Senior Technical Program Manager to join our engineering team. At Razorpay Sr. TPM role is highly diversified and includes initiating, planning, and executing intermediate to large scale, cross-functional, and company-wide programs. The Sr. TPM will be responsible for the strategies,...

  • Program Manager

    2 weeks ago

    Bengaluru, India Infinity Learn Full time

    Program ManagerProgram Manager is responsible for leading and managing multiple, high-impact programs across various business units. This role requires strategic oversight, meticulous planning, and effective execution to ensure that all program goals are met within scope, time, and budget. The Program Manager will collaborate with cross-functional teams,...

  • Program Manager

    3 weeks ago

    Bengaluru, India Infinity Learn Full time

    Program ManagerProgram Manager is responsible for leading and managing multiple, high-impact programs across various business units. This role requires strategic oversight, meticulous planning, and effective execution to ensure that all program goals are met within scope, time, and budget. The Program Manager will collaborate with cross-functional teams,...

  • Program Manager

    4 days ago

    Bengaluru, India Aurigo Software Technologies Full time

    The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act...

  • Program Manager

    4 days ago

    Bengaluru, India Aurigo Software Technologies Full time

    The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act...

  • Program Manager

    4 days ago

    Bengaluru, India Aurigo Software Technologies Full time

    The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act...

  • Senior Technical Program Manager

    2 weeks ago

    Bengaluru, India Shell Recharge Solutions Full time

    Senior Technical Program ManagerShell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure...

  • Amazon - Senior Program Manager - WHS

    1 week ago

    Bengaluru, India Amazon Full time

    Sr. Program Manager - WHS Amazon - At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and self-driven people.- The Senior Program Manager at WHS Central Programs Team will build processes and work with stakeholders across geographies and market places. - We are looking for a...

  • Senior Technical Program Manager

    1 week ago

    Bengaluru, India Wipro Full time

    Senior Technical Program ManagerExperience Required:10+ yearsAbout the Role:We are seeking a highly experienced Senior Technical Program Manager to lead and manage our ASIC VLSI development projects. The ideal candidate will have a strong background in physical design, RTL design, FPGA design, and ASIC verification. This role requires a strategic thinker...

  • Senior Technical Program Manager

    2 weeks ago

    Bengaluru, India Shell Recharge Solutions Full time

    Senior Technical Program ManagerShell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure...

  • Program Manager

    2 months ago

    Bengaluru, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Senior Manager

    3 months ago

    Bengaluru, India ANSR Global Corporation Full time

    Job Description:Summary:We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the highest...

  • Senior Manager

    4 months ago

    Bengaluru, India ANSR Global Corporation Full time

    Job Description:Summary:We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the highest...

  • Program Manager

    3 weeks ago

    Bengaluru, India Infinity Learn Full time

    Program Manager Program Manager is responsible for leading and managing multiple, high-impact programs across various business units. This role requires strategic oversight, meticulous planning, and effective execution to ensure that all program goals are met within scope, time, and budget. The Program Manager will collaborate with cross-functional teams,...

Senior Program Manager, EDSP

4 months ago

Bengaluru, India ATSPL - Karnataka Full time
As an Account management lead, as part of Delivery service providers Program Team of last mile business, you will have the exciting opportunity to help shape and deliver on a strategy for managing last mile delivery providers.

DSP team is looking for a bright, customer centric, driven, and creative leader to join our team. You are responsible for managing business growth for some of the most influential Delivery service Partners associated with Amazon, ensuring customer satisfaction with the program through a high level of service and operational standards.

In this role, you will manage strategic accounts in the last mile delivery space by collaborating with them regularly to garner their pain points and work on programmatic solves to address their issues in a structured and scalable fashion. You will interface with leaders across the DSP team and also engage directly with multiple internal teams such as finance, compliance and legal teams to spearhead the responsibility to drive all aspects of Top-10 accounts with Amazon.

The candidate thrives in an ambiguous environment where they must develop, implement new processes, mechanisms, SOPs and guardrails to improve the customer experience. Further, the candidate is a leader who understands the key levers of the last mile business and work towards operationalizing those levers across stakeholder teams. In this role, you will be focused on the strategic and operational aspects of managing the customer relationships with our last mile top-10 delivery partners.

Key job responsibilities
Key Responsibilities:
Project Baithak: (a) Conduct monthly business reviews with the Top-10 partners in the network which include designing and automating the Partner business review decks with IN-specific operational SLS metrics, financial health, ship with Amazon, sustainability, safety, compliance, value added services, network losses etc. metrics in coordination with the Program owners. (b) Maintain a tracker to ensure the execution of the Business reviews for the rest of the partners in the network at monthly level via CRMs and Business coaches (BCs) to target improvement in the metrics by furnishing data to them in timely fashion. (c) Close loop on critical partner issues or concerns in collaboration with key stakeholders to target improvement in CSAT. (d) Send the Project flash update with the progress on the action items to the senior AMZL leadership.
IN DSP/eDSP Financial Scorecard which includes (a) Develop mechanisms to track financial health and improve cost & controllership metrics for 281+ partners in the network. (b) Keep track of progress on monthly basis for T-10 partners on parameters of GST, BG, Short & open cash, IHS share, productivity, EV mix etc. (c) Drive financial scorecard improvement at station level via weekly chime calls with consistent ‘concerning’ and ‘red-flag’ partners to define root cause and action items and target increased % share of top financial health performers and (d) Help improve open COD and target short cash MTD of ~0% in financial health.
T-10 Partner escalations program: (a) Identify partner issues under various buckets with owners & SLA. (b) Ascertain gaps in processes and establish RCA mechanism of an incident, (c) Formulate cadenced partner communications on path to green action to target improvement in resolution rate, (d) Keep the leadership updated with a monthly flash on escalation management, and (e) Target escalation resolution rate of ~80%.
Impact IN DSP / eDSP T-10 Partner profitability and operational value by Network losses recovery reduction: (a) Monitor and track improvement in OOR loss and In-app verified, RTS fail metrics at AMZL stations, (b) Monitor partner losses under buckets of adhoc update, ageing, damage, MDR loss, package losses, seller refuse, delivered after exception scan etc. at EDSP stations, and (c) Target reduction in pre-invoicing partner value losses by 184 bps.
Ship with Amazon (SWA): (a) Drive SWA performance by driving improvement in DSR COD, NDR success rate, undelivered bad scans etc. with the Top-25 partners in the network. (b) Conduct weekly connects with the consistent poor performing defaulter partners on deep dive, focus areas and action items.

A day in the life
Candidate requirement:
- Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon
- Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results
- Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth
- Thorough understanding about last mile delivery operation processes is a plus
- Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls
- Strong judgement and decision making skills to balance customer experience with financial impact

Basic qualifications
Graduate with minimum 7 years of relevant experience in Program/Project Management
Experience in scaling up programs from scratch and handling operations in a fast-paced environment is highly preferable.
Should be able to work efficiently with multiple stakeholders - Partners, Operations, Planning, Program and other teams.

Preferred Qualifications
- MBA from Tier 1 institute.
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 5+ years of delivering cross functional projects experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- MBA