Lead customer care Engineer

4 months ago

Kolkata, India Thermo Fisher Scientific Full time

Summary

Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on AAS/ICP/ICPMS instruments in Eastern part of India. Support the AAS/ICP/ICPMS new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed. Delivering demonstrations to ensure the customers are educated on safe and effective equipment use. Provide complete detailed service reports on a regular basis as soon as service visits are completed. Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements. Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. Actively support to achieving the CAS and business goals. Take ownership for customer satisfaction for services performed. Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site. Travel as per advise by the reporting manager to provide customer service.

Education:

Bachelor’s degree/diploma in Instrumentation/ Electronics field.

Years of Experience:

More than 5-7 years working experience handling the same field equipment’s services.

Knowledge, Skills, Abilities:

Atomic Absorption spectrometer and ICP/ICPMS hands on experience in relevant Industries & Processes. To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including: Exceeding customer service level expectations (external & internal) Working to agreed target days, A focus to finding solutions. Working within quality and company policy guidelines, Maintaining a professional appearance at all times

Competency:

Effective interpersonal, communication and listening skills., problem solving, customer centric approach Handling the complicated situations Experienced in Microsoft applications including Microsoft office. Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.

  • Customer Care Specialist Lead

    3 weeks ago

    Kolkata, West Bengal, India Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a skilled Customer Care Specialist Lead to join our team at Thermo Fisher Scientific.As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their instruments are properly maintained and serviced.Key responsibilities include:Performing routine and preventive...

  • Customer Care Executive

    6 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - fresher to 2 years Position - Customer Care Executive Location - Kolkata Salary - 10 K to 20 K Job Description for the position of Customer Care Executive... - Manage large amounts of incoming phone...

  • Customer Care Specialist

    5 months ago

    Kolkata, India Webvio Technologies Private Limited Full time

    Company OverviewWebvio Technologies Private Limited is a leading International BPO with a specialization in International Travel Sales Process . The company is headquartered in Kolkata and currently.Job OverviewJob Title: Customer Care Specialist / Customer Care Executive Job Type: Full-Time Job Location: Kolkata Salary Range: INR 15,000 to INR 28,000...

  • Customer Care Executive

    5 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    Creating detailed customer care protocol to be followed by all customer care staff - Analyzing customer data and communication to adjust customer care strategy - Training customer care staff on customer service protocol - Building relationships with customer care team members to maximize team productivity - Monitoring customer and staff interactions using...

  • Customer Care Executive

    5 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - 1 year to 2 years Position - Customer Care Executive Location - DLF IT Park Building, Tower 1B & 1C, Premises No. II F/1, Phase 2, New Town, Kolkata - 700156 Salary - 15 K to 20 K Job Description...

  • Customer Care Executive

    5 months ago

    Kolkata, India A2Z Jobs Consultancy Full time

    Kolkata 0 - 4 years **Company Overview**: - **Role and Responsibilities**: We are currently hiring for the position of Customer Care Executive. As a Customer Care Executive, you will be responsible for: - Handling customer inquiries and resolving complaints through various communication channels. - Providing excellent customer service and ensuring...

  • Customer Care Professional

    5 months ago

    Kolkata, India Webvio Technologies Private Limited Full time

    We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires...

  • Customer Care Executive

    6 months ago

    Kolkata, India DS Research Centre Full time

    Back to position info **Customer Care Executive**: Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. **Responsibilities**: -...

  • Customer Care Executive

    5 months ago

    Kolkata, India KARNIKA INTERNATIONAL PVT LTD Full time

    FEMALE CANDIDATE FOR CUSTOMER CARE EXECUTIVE **Salary**: ₹8,086.00 - ₹10,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...

  • Customer Care Representative

    4 weeks ago

    Kolkata, West Bengal, India Webvio Technologies Private Limited Full time

    We are seeking a skilled Customer Care Professional to join our team at Webvio Technologies Private Limited. As a US Inbound Ticketing Process Specialist, you will be responsible for handling 15 to 30 inbound calls per day, booking flights and train tickets for US customers, and resolving their queries. To be successful in this role, you will need excellent...

  • Customer Care Executive

    5 months ago

    Kolkata, India TEAM HR GSA Pvt Ltd Full time

    Job - Customer Care Executive Customer se bhat karna hai. Call Handel to Handel Calls receive karna hai. **Salary**: ₹16,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Internet reimbursement - Life insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance...

  • Customer Care Executive

    6 months ago

    Kolkata, India DS Research Full time

    Customer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...

  • Customer Care Executive

    6 months ago

    Kolkata, India BYD Full time

    Urgently required **Customer Care Executive** for **BYD** - Presentable with good communication skills. - English fluency preferred - Should have computer basic knowledge. - Minimum 1 to 2 years of experience in the same domain. - Freshers are also can apply. - Qualification: Graduate (Any specialization) - Age upto 30 preferred Pay: ₹15,000.00 -...

  • Customer Care Executive

    6 months ago

    Kolkata, India subhadrajobs consultancy Full time

    Hi, We are having the opening for the Customer care executive for the Bpo, We are giving the free job It is work from office. Any Graduate/diploma/undergraduate can apply. Need fluent English. CTC 15k to 20k as per process. **Interview Details**: **First Round: HR** **Second: Operations** **Third: Client round** **Job Types**: Full-time,...

  • Customer Care Supervisor

    5 months ago

    Salt Lake, Kolkata, West Bengal, India 7eventzz.com Full time

    **Key Responsibilities**: - Supervise and lead the customer care team to ensure they meet performance goals and provide excellent customer service. - Monitor and evaluate the performance of customer care representatives, providing regular feedback and coaching. - Handle escalated customer complaints and issues, ensuring timely and effective resolution. -...

  • Customer Care Executive

    5 months ago

    Kolkata, India NK Realtors Pvt. Ltd Full time

    We are looking for the Customer care executives for Pre-sales epartment for a Renowned Real Estate Company in Kolkata. Total no. of Vacancies - 3 It's an outgoing & Incoming calling process where a customer advisor needs to give information as per our website & needs to fix up appointments. shifts - Day Shift 4 week offs & 4 half days in a month (...

  • Customer Care Executive

    5 months ago

    Kolkata, India Startek Aegis Limited Full time

    We are hiring for voice and non voice process, Good communication in English and Hindi required. Rotational shifts there, no sales only customer care executive job role. Minimum HS pass or freshers can apply. Immediate joining there post selection. On time salary, PF facilities available. Call: Rana HR 7439121306 **Job Types**: Full-time, Regular /...

  • Care Co-ordinator

    6 months ago

    Bhawanipore, Kolkata, West Bengal, India Tribeca Care Private Limited Full time

    TriBeCa Care is a leading senior care & home health care service provider, dedicated to enhancing the quality of life. We offer personalized care plans tailored to individual needs, delivered with compassion and professionalism. Our mission is to empower individuals to live comfortably and independently in their own homes while receiving the support they...

  • Customer Care Executive

    5 months ago

    Kolkata, India Subhadrajobs consultancy Full time

    We are hiring for the Customer Care Executive for the BPO, We are giving free jobs. It's WORK FROM OFFICE Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...

  • Customer Care Executive

    6 months ago

    Kolkata, India Subhadrajobs consultancy Full time

    We are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...