Content Lead

2 months ago

Hyderabad, India DAZN Full time
Job Overview: Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy DAZN is playing more hours of live sport than any other company anywhere in the world As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. As the Content Lead, you will oversee the creation, management, and optimization of content for the company’s online help center. Your primary goal is to ensure that customers can easily access clear, concise, and valuable resources that empower them to resolve issues, learn new skills, and maximize their use of the company's products and services. The ideal candidate will have a strong background in content strategy, technical writing, and customer service, with proven experience working cross-functionally with teams such as Product, Marketing, and Customer Support.

Key Responsibilities:

Develop and execute a content strategy for the help center that aligns with the company's overall business objectives and product offerings. Create and manage a repository of self-service resources, including FAQs, user guides, how-to articles, videos, and troubleshooting documentation. Optimize content for SEO to improve discoverability in search engines and enhance user experience. Ensure content is accurate, up-to-date, and user-friendly and regularly audit help center content to ensure it reflects the latest product updates and user feedback. Monitor the performance of help center content (, page views, user satisfaction) and use data-driven insights to improve content quality and relevance. Work closely with customer support, product, and marketing teams to understand common user issues and product updates and translate these into effective content solutions. Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner. Liaise with the localization team to ensure that help center content is available in relevant languages and regions. Act as a point of escalation for any content-related issues encountered by customer support agents. Manage content editors and oversee the content creation process, including scheduling, content review, editing, and publication. Implement content governance standards, ensuring consistency in tone, voice, and style across all help center materials.

You'll be set up for success if you have:

Master’s degree in communications, English, Journalism, Technical Writing, or a related field. 5+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company. Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets. Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language. Familiarity with content management systems (CMS) and help desk software such as Zendesk. Experience with SEO principles and tools such as Google Analytics or SEMrush. Strong project management skills and the ability to manage multiple projects simultaneously. Experience working with cross-functional teams and managing stakeholder relationships. Knowledge of customer support practices and experience working closely with customer support teams.

Preferred Skills:

Experience with video content creation or multimedia help resources. Familiarity with UX writing principles and content accessibility standards. HTML or web development knowledge. Multilingual capabilities are a plus.

Personal Attributes:

Detail-oriented, with a commitment to producing high-quality, accurate content. Customer-focused with a strong desire to help users solve problems independently. Excellent communication and collaboration skills. Able to work independently and prioritize in a fast-paced environment If you are a highly motivated individual who is passionate about technology, sports, and delivering high-quality products to customers, we encourage you to apply for this exciting opportunity with DAZN.At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.

  • Content team lead

    2 days ago

    Hyderabad, India Medvarsity Full time

    Location: Hyderabad Experience: 15–20 years in clinical practice across multiple hospitalsSummary:Lead the development of high-quality medical education content using extensive clinical expertise. Collaborate with medical professionals and leverage technology to deliver impactful learning solutions.Key Responsibilities:Develop and review accurate,...

  • Content Team Lead

    3 days ago

    Hyderabad, India Medvarsity Full time

    Location: HyderabadExperience: 15–20 years in clinical practice across multiple hospitalsSummary:Lead the development of high-quality medical education content using extensive clinical expertise. Collaborate with medical professionals and leverage technology to deliver impactful learning solutions.Key Responsibilities:Develop and review accurate,...

  • Content Strategist

    4 days ago

    Hyderabad, Telangana, India Keka HR Full time

    Job Title:Content Strategist & Copywriter LeadJob OverviewKeka HR is seeking an experienced and skilled Content Strategist & Copywriter Lead to join our marketing team. This role will play a key part in developing compelling content that resonates with our target audience.ResponsibilitiesDevelop and Implement Content Strategy: Create and execute a...

  • Content Strategist and Creative Lead

    2 days ago

    Hyderabad, Telangana, India Keka HR Full time

    We are seeking a highly skilled Content Strategist and Creative Lead to join our marketing team at Keka HR. This individual will play a key role in developing compelling content across various channels, including ads, email campaigns, landing pages, and banners.The Content Strategist and Creative Lead will be responsible for both the strategic and...

  • Technical Content Developer Lead

    2 weeks ago

    Hyderabad, Telangana, India NxtWave Full time

    Unlock Your Potential as a Technical Content Developer LeadNxtWave, a trailblazing Ed-Tech startup, is seeking a talented Technical Content Developer Lead to spearhead the creation and refinement of industry-relevant content for students.About NxtWaveNxtWave revolutionizes the 21st-century job market by transforming youth into highly skilled tech...

  • Sustainability Strategist and Content Lead

    2 days ago

    Hyderabad, Telangana, India KarbonWise Full time

    KarbonWise Sustainability Specialist Job DescriptionWe are seeking an experienced Sustainability Strategist and Content Lead to join our team at KarbonWise. In this role, you will be responsible for developing and implementing a comprehensive content strategy that showcases our sustainability solutions.Job Summary:This is a full-time position that involves...

  • Strategic Content Marketing Lead

    3 weeks ago

    Hyderabad, Telangana, India Saras Analytics India Pvt ltd Full time

    Content Marketing Strategist OpportunitySaras Analytics India Pvt ltd is seeking a skilled Content Marketing Strategist to lead our content marketing efforts. This role involves developing and implementing a comprehensive content strategy that aligns with our business goals.Job Description:We are looking for a highly experienced professional to manage and...

  • Lead - content management

    4 weeks ago

    Hyderabad, India Fresh Bus Full time

    Company Description By 2025, India’s sustainable mobility market will grow by 10 times and will account for more than 10% of the total annual demand for electric vehicles globally, which is more than Europe and North America combined. At Freshbus, our mission is to accelerate India’s growth to smart sustainable mobility. We’re both a tech start-up...

  • Content Developer Senior Lead

    4 weeks ago

    Hyderabad, Telangana, India RSM Full time

    RSM, a leading provider of professional services to the middle market globally, seeks a skilled Content Developer Senior Lead to instill confidence in a world of change. As a member of our exceptional team, you'll empower clients and people to realize their full potential.About UsOur inclusive culture and talent experience are unrivaled, and we're looking...

  • Content Strategy Lead

    4 weeks ago

    Hyderabad, Telangana, India Indian School of Business Full time

    About the RoleThe Indian School of Business (ISB) seeks a seasoned Content Strategy Lead to develop and execute a comprehensive content strategy that enhances the school's online presence, raises brand awareness, and engages the target audience.Job DescriptionAs a key member of the Marketing and Communications Department, you will oversee the creation,...

  • Content Development Lead Position in Hyderabad

    3 weeks ago

    Hyderabad, Telangana, India Talent Corner Full time

    At Talent Corner, we are seeking an exceptional Content Development Lead to join our team in Hyderabad. This role offers a unique opportunity to drive content marketing strategies that resonate with our audience.• Key Responsibilities:Develop and execute data-driven content marketing plans that focus on organic traffic growth, social media engagement,...

  • Tech Lead Product Content

    6 months ago

    Hyderabad, India Vida XL India Full time

    We are looking for an experienced and passionate Tech Lead to join our Product Content Team. The ideal candidate should have a strong working experience  in Product Experience Management (PXM) platform - Salsify  that manages product data, content and other rich media assets to craft and deliver the consumer experience along with experience in  software...

  • Architect - Content Tech Lead/Architect

    6 months ago

    Hyderabad, India Bristol Myers Squibb Full time

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Content manager

    2 weeks ago

    Hyderabad, India Saras Analytics Full time

    Key Responsibilities:Develop and implement a comprehensive content marketing strategy that aligns with overall business goals.Lead and manage a team of content creators, ensuring consistent and cohesive brand messaging across all content formats.Oversee the production of various content types, including blogs, white papers, videos, podcasts, and case...

  • Content Presentor

    6 months ago

    Hyderabad, India Ashray Akruti Full time

    **Content presenter: - ** The job of a content writer is to create print and digital content for organizations that provides information or showcases the products or services they offer. To develop content that accurately reflects company ideals, content writers often research the material they need to write each article or product description. - Host and...

  • Content Manager

    2 weeks ago

    Hyderabad, India Saras Analytics Full time

    Key Responsibilities:Develop and implement a comprehensive content marketing strategy that aligns with overall business goals.Lead and manage a team of content creators, ensuring consistent and cohesive brand messaging across all content formats.Oversee the production of various content types, including blogs, white papers, videos, podcasts, and case...

  • Content Manager

    2 weeks ago

    Hyderabad, India Saras Analytics Full time

    Key Responsibilities:Develop and implement a comprehensive content marketing strategy that aligns with overall business goals.Lead and manage a team of content creators, ensuring consistent and cohesive brand messaging across all content formats.Oversee the production of various content types, including blogs, white papers, videos, podcasts, and case...

  • Content Manager

    2 weeks ago

    Hyderabad, India Saras Analytics Full time

    Key Responsibilities: Develop and implement a comprehensive content marketing strategy that aligns with overall business goals. Lead and manage a team of content creators, ensuring consistent and cohesive brand messaging across all content formats. Oversee the production of various content types, including blogs, white papers, videos, podcasts, and case...

  • Excellent Opportunity for Content Development Lead in Hyderabad

    1 month ago

    Hyderabad, Telangana, India Talent Corner Full time

    Job Role and ResponsibilitiesCandidate should have designed and implemented data-driven content marketing strategies such as organic traffic, social media engagement, audience growth, lead generation, and brand promotion by collaborating with cross-functional teams.Key Performance IndicatorsDeliver quality content marketing solutions through social media,...

  • Excellent opportunity For Content Development Lead in Hyderabad

    8 months ago

    Hyderabad, India Talent Corner Full time

    Roles and Responsibilities   Candidate should have designed and implemented data-driven content marketing strategies such as organic traffic, social media engagement, audience growth, lead generation, and brand promotion by collaborating with cross-functional teams. Desired Candidate Profile   Should have delivered quality content marketing solution...