Fraud & Claims Operations Associate Manager

2 weeks ago

Hyderabad, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager

The role requires individual to supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

Ensures the unit's work is completed on time and accurately by planning, coordinating, and monitoring the daily activities of the routine to moderately complex work.

In this role, you will:
  • Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims.
  • Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service.
  • Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management.
  • Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations.
  • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
  • Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience.
  • Manage allocation of people and financial resources for Fraud and Claims Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent.
  • Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency.
Required Qualifications:
  • 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years Leadership experience
Desired Qualification:
  • At least 2+ years of people management experience with overall experience of 8 to 10 years
  • Manage a team of 15 and above, Excellent verbal, written, and interpersonal communication skills.
  • Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning.
  • Chargeback / Fraud management experience will be an added value.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying, and managing risks, and completing daily management tasks. RWF
  • RWF - Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.
Job Expectations:
  • Responsible for supervising a team of specialists responsible for a financial crimes program that ensures proactive identification, prevention execution, detection, and recovery. Resolves escalated issues; communicates with financial crimes management. Responsible for queue distribution management, ongoing production, and workflow improvement efforts.
  • Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members
  • May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches' staff. May develop/assist in developing training materials. Work is typically accomplished through analysts/specialists; although some higher-risk, more complex cases may require hands-on involvement.
Posting End Date:
23 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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