Innovation & Automation Engineer- Concur

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

About the team:
The Innovation & Automation Engineer is responsible for designing, executing, and managing custom solutions that drive improvements to our processes and ultimately drives efficiency for our organization. This role will collaborate with teams in Product Support to deliver these solutions effectively to the organization. Beyond driving efficiencies, the Innovation & Automation Engineer will help design, deliver, and manage solutions that contribute to the supportability program to improve both the support and customer experiences. Ideal candidates for this position will have experience in the technical writing and execution of programming languages including but not limited to Python and object-oriented programming. In addition, designing and developing appropriate interfaces, documenting all solutions, and maintaining these solutions will be required in this role.
 What you'll do:

• Design and deliver innovative solutions that increase the efficiency of Product Support

• Participate and deliver solutions that drive supportability improvements within Product Support

• Build and maintain the necessary infrastructure that supports all automations and innovations created.

• Participate and resolve any appropriate vulnerabilities identified as part of our security compliance procedures.

• Create and maintain documentation on all solutions created and managed by our team.

• Provide ongoing support and troubleshooting of these solutions for Product Support – Concur.

• Participation in the design to use new technologies, tools, and processes to improve the quality and the effectiveness of Support

• Promote and actively support SAPs Support transformation strategy including the move from reactive to preventive, bi-directional support, and the content driven support experience.

• Contribute and participate in change management activities to deliver these solutions.

• Collaborate with teams on data and trends to manage Support backlog and propose innovative automations to improve support efficiency.

• Participation in the design to use new technologies, tools, and processes to improve the quality and the effectiveness of Support.

• Deliver data, metrics, insights, processes, and tools to achieve outstanding business outcomes across all support activities.

• Continually improve support operations and processes through simplification and automation.

• Activities to harmonize and optimize support employee’s enablement and on-boarding

• Collaborate on operational and transformational projects.

 

• Ensure in-house development automations compliance in terms of SAP guidelines.

• Execute internal proactive activities that drive case deflection and issue prevention, while improving case efficiency and resolution speed.

• Is responsible for and actively engages on the necessary recurrent routines and practices that shall take place to plan, review, evaluate and prioritize the ongoing demands and incoming requests.
 

What you bring:

• Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient, and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect, and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking.

• Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements, and innovations, accept failing investments, think, and act lean.

• Show passion on the job: act as a role model for the team, show authentic behavior, pride, and enthusiasm in their own job, demonstrate best practices, and encourage team members to share own experiences, celebrate success, promote SAP Concur as a great place to work.

• Stakeholder management: demonstrate ability to effectively manage and communicate priorities across diverse stakeholders

• Demonstrate ability to translate customer needs and priorities: act as an effective advocate for our customers’ needs

 

Role Requirement:

• 6 months or more experience with object-oriented programing languages including but not limited to Python

• 6 months or more experience with managing and maintaining appropriate infrastructure to support custom

solutions

• Experience with creative problem solving for new and undocumented issues

• Experience in technical documentation

• Technical skills (testing, debugging, tracing, verifying complex customizing)

• Fluent verbal and written English

• Bachelor degree in technology, Business, or equivalent work experience in related field preferred.

#SAPInternalT1 #SAPInternalT2

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 390467  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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