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Customer Care Executive

3 months ago

Mumbai, India Demographic HR Services Full time

Company Overview


Demographic HR Services is a New Generation Skill Development and Manpower Recruitment Company. We specialize in providing organizations with a full-service recruitment solution to efficiently screen and select the most qualified candidates for their job openings. With a team of efficient Recruiters and Support Staff, we cater to clients in various industries, including IT- ITES, Non-IT, banking, Travel, and Retail. With our extensive database and expertise in the industry, we ensure the fulfillment of all our clients' requirements.


Job Overview


We are seeking a Customer Care Executive to join our team at Demographic HR Services. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Mumbai, Maharashtra, India. The ideal candidate will have 1 to 3 years of experience in a similar role and possess exceptional communication and interpersonal skills.


Qualifications and Skills


  • 1 to 3 years of experience in a similar customer care role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multi-task and prioritize tasks effectively.
  • Good knowledge of customer service principles and practices.
  • Proficient in using CRM software and other relevant tools.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to work well in a team environment.
  • Flexibility to work in rotational shifts, including weekends as required.
  • Knowledge of international BPO, call center, and technical support processes is desirable.
  • Experience in the travel industry is a plus.


Roles and Responsibilities


  • Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.
  • Handle incoming and outgoing customer calls and emails professionally.
  • Identify and assess customer needs to achieve customer satisfaction.
  • Maintain a high level of product knowledge to effectively answer customer queries.
  • Manage and update customer information in the CRM system.
  • Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
  • Escalate unresolved customer issues to the appropriate department.
  • Follow communication scripts and guidelines to provide consistent and accurate information to customers.
  • Meet individual and team performance targets and KPIs.
  • Adhere to company policies and procedures.
  • Stay updated with industry trends and best practices in customer service.
  • Provide feedback to management regarding customer concerns and suggestions for improvement.