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Process Associate

3 months ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate- Travel Claims Assistance

Responsibilities

Examine travel documents, medical treatment records, medical bills, etc. to determine claim denial, settlement, or review

Compare data on the claim form with the protection plan to ascertain the completeness and validity of the claim 

Examines claim form and other records to confirm coverage 

Proactively works to resolve the claim as expeditiously as possible 

Reviews and analyzes detailed medical records 

Calculates reimbursement of benefits according to the schedule of coverage 

Accurately interpret and compile information from a variety of sources and systems 

Incrementally increase productivity without jeopardizing quality. 

Provide recommendation post assessing a claim for payment, denial or incomplete information

Ability to work in ambiguous situations, to be able to join the dots while evaluating a claim, if required be proactive in searching the web for obtaining more clarity on claims information e.g., medical terms, conditions, etc.

Handle varied volumes of workloads and reach targets and deadlines on a timely basis 

Comprehension, decision making, multi-tasking, strong written communication and customer service skill/attitude to clearly articulate the resolution 

Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis 

Works on special projects and tasks as assigned 

Ensure that turnaround time and quality of the work meets Company service standards 

Display energy and enthusiasm in approaching the job

Other duties as assigned

Qualifications we seek in you

Minimum qualifications / skills

Relevant work experience in US Travel claims processing

Any graduate except technical

Preferred qualifications/skills

US Travel claim Insurance experience preferred 

Medical claim specialists/examiner experience preferred 

Reviews and analyses detailed medical records for accuracy and completeness 

Good knowledge of US travel claims processing/travel industry for experienced candidates & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc. 

Writes clearly, concisely, and effectively 

Computer literate 

Good comprehensive and decision-making skills

Proficient in the English language – both written and verbal 

Detail-oriented

Ability to multi-task. Manages time effectively