Collection Manager
2 days ago
Company Overview
SM Square Credit Services Private Limited is a prominent player in the Financial Services industry. With its headquarters in Hyderabad, the company focuses on strategic hiring and workforce planning to align employee potential with organizational goals. Operating with a workforce of 501-1000 employees, SM Square Credit Services specializes in recruiting talent across Andhra Pradesh and Karnataka to drive company growth and build a robust team. For more information, visit www.smsquare.co.in.
Job Overview
The position of Collection Manager at SM Square Credit Services is a full-time junior-level role requiring 1 to 3 years of relevant work experience. The job is based in Vijayawada, Guntur, Cuddapah, Anantapur, and Ellore. As a Collection Manager, you will play a crucial role in managing the collection processes and ensuring efficient handling of outstanding accounts while maintaining excellent customer service.
Qualifications and Skills
- Strong leadership skills to effectively manage and motivate a team of collection agents, ensuring optimal performance and goal achievement.
- Excellent communication skills for clear interaction with customers and team members, fostering understanding and building strong working relationships.
- Proficient problem-solving skills to identify issues, assess risks, and develop feasible solutions for collection challenges.
- Ability to make informed decisions quickly and confidently in high-pressure situations, balancing company policies with customer satisfaction.
- Effective time management capabilities to prioritize tasks and manage workload efficiently, ensuring deadlines are consistently met.
- Strong negotiation skills to effectively communicate with clients and negotiate payment arrangements that benefit both the customer and the company.
- Analytical skills to assess customer accounts, identify patterns or trends, and develop strategies for successful collections.
- Excellent customer service skills to ensure a positive experience for clients while managing sensitive financial issues and maintaining professional conduct.
Roles and Responsibilities
- Oversee the collection team to ensure strategies are executed efficiently to achieve monthly and annual collection targets.
- Develop and implement collection policies and procedures to optimize collection activities and improve recovery rates.
- Monitor team performance and provide necessary coaching to improve collection practices and enhance agent capabilities.
- Ensure adherence to compliance requirements, legal regulations, and company policies during collection activities.
- Analyze collection trends and prepare reports for management to review and assess collection results and performance.
- Collaborate with other departments to resolve customer issues, providing timely feedback to enhance client satisfaction.
- Utilize data and analytics to identify opportunities for process improvements and recommend technology upgrades for collection systems.
- Build and maintain relationships with clients to facilitate effective communication and successful resolution of outstanding balances.
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