Collection Manager

2 days ago


Vijayawada, India sm squre credit services private limited Full time

Company Overview

SM Square Credit Services Private Limited is a prominent player in the Financial Services industry. With its headquarters in Hyderabad, the company focuses on strategic hiring and workforce planning to align employee potential with organizational goals. Operating with a workforce of 501-1000 employees, SM Square Credit Services specializes in recruiting talent across Andhra Pradesh and Karnataka to drive company growth and build a robust team. For more information, visit www.smsquare.co.in.


Job Overview

The position of Collection Manager at SM Square Credit Services is a full-time junior-level role requiring 1 to 3 years of relevant work experience. The job is based in Vijayawada, Guntur, Cuddapah, Anantapur, and Ellore. As a Collection Manager, you will play a crucial role in managing the collection processes and ensuring efficient handling of outstanding accounts while maintaining excellent customer service.


Qualifications and Skills

  • Strong leadership skills to effectively manage and motivate a team of collection agents, ensuring optimal performance and goal achievement.
  • Excellent communication skills for clear interaction with customers and team members, fostering understanding and building strong working relationships.
  • Proficient problem-solving skills to identify issues, assess risks, and develop feasible solutions for collection challenges.
  • Ability to make informed decisions quickly and confidently in high-pressure situations, balancing company policies with customer satisfaction.
  • Effective time management capabilities to prioritize tasks and manage workload efficiently, ensuring deadlines are consistently met.
  • Strong negotiation skills to effectively communicate with clients and negotiate payment arrangements that benefit both the customer and the company.
  • Analytical skills to assess customer accounts, identify patterns or trends, and develop strategies for successful collections.
  • Excellent customer service skills to ensure a positive experience for clients while managing sensitive financial issues and maintaining professional conduct.


Roles and Responsibilities

  • Oversee the collection team to ensure strategies are executed efficiently to achieve monthly and annual collection targets.
  • Develop and implement collection policies and procedures to optimize collection activities and improve recovery rates.
  • Monitor team performance and provide necessary coaching to improve collection practices and enhance agent capabilities.
  • Ensure adherence to compliance requirements, legal regulations, and company policies during collection activities.
  • Analyze collection trends and prepare reports for management to review and assess collection results and performance.
  • Collaborate with other departments to resolve customer issues, providing timely feedback to enhance client satisfaction.
  • Utilize data and analytics to identify opportunities for process improvements and recommend technology upgrades for collection systems.
  • Build and maintain relationships with clients to facilitate effective communication and successful resolution of outstanding balances.


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