Manager, Know Your Customer

5 months ago

Bengaluru, India Thomson Reuters Full time

Description

Summary:

Join the Thomson Reuters enterprise Risk Management function, part of Risk & Compliance to help strengthen the control landscape and support the establishment of new, and delivery of existing core processes designed to evaluate and manage risks associated with external business relationships.

Help build, deploy and operate a TR customer compliance (KYC) capability, focusing on identifying risks associated with selling products and provisioning access to TR content and intellectual property.

About the Role :

Work closely with members of the broader organization , including Risk & Compliance, Product, Sales and other business functions, to further strengthen the Firm's risk management practices and  drive risk management framework adoption .

Support the development and delivery of the enterprise-wide Know Your Customer (KYC) program  and the associated projects.

Design, implement and improve relevant processes i.e., customer screening , operationalizing new organizational capabilities and tooling.

Support third party risk management activities , connecting the dots to gain efficiency across adjacent processes.

Further  mature risk reporting  to ensure visibility and adequate treatment for  the relevant identified issues .

Build and maintain a common  KYC body of knowledge  covering Standard Operating Procedures, as well as training materials for new joiners and impacted business stakeholders.

About you: 

You're naturally  curious , eager to learn and grow. You’re comfortable with ambiguity and strive for excellence.

You understand compliance, sales processes, customer screening and KYC processes.

You speak  fluent English  and communicate effectively and efficiently.

You have more than  7 years of relevant work experience , preferably in a regulated industry, and ideally, 3+ years in a management role leading service delivery and a team of contributors.

You are  fluent in Microsoft Office  and understand data visualization principles, ideally, you're  versed with PowerBI .

Risk Management  is your forte and you're comfortable working with  GRC tooling  and processes.

You have  experience with sales, sourcing, procurement, contract management  and relevant processes in a global entity.

Ideally, you have  hands-on experience  in the design and operationalization of  KYC controls in a regulated market .

#LI-AM1

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on .

  • Analyst, Know Your Customer

    5 months ago

    Bengaluru, India Thomson Reuters Full time

    Join the Thomson Reuters enterprise Risk Management function, part of Risk & Compliance to help strengthen the control landscape and support the establishment of new, and delivery of existing core processes designed to evaluate and manage risks associated with external business relationships. Help build, deploy and operate a TR customer compliance (KYC)...

  • Know Your Client

    2 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Know Your Client (KYC), NCT**: **Job ID**:R0341438**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-03**Location**:Bangalore**Position Overview**: **Job Title - Know Your Client (KYC), NCT** **Location - Bangalore, India** **Role Description** The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions...

  • Know Your Client

    6 months ago

    Bengaluru, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Description The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (‘AML’) and Anti Financial Crime (‘AFC’) areas and ensures any changes...

  • Know Your Customer

    6 months ago

    Bengaluru, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The KYC Client Data Manager must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. You should be proactively and strategically improving processes to ensure team members are high performing and meeting the...

  • Know Your Client

    2 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Know Your Client (KYC), Associate**: **Job ID**:R0332650**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-25**Location**:Bangalore**Position Overview**: **Job Title - Know Your Client (KYC), Associate** **Location - Bangalore, India** **Role Description** The Know Your Client (KYC) Associate focuses on client onboarding (COB)...

  • Know Your Client

    2 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Know Your Client (KYC) Associate**: **Job ID**:R0336780**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-25**Location**:Bangalore**Position Overview**: **Job Title: KYC Associate** **Location: Bangalore, India** **Role Description** - A dynamic and diverse division, our objective is to make sure that all our services are...

  • Know Your Client

    2 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Know Your Client (KYC), Associate**: **Job ID**:R0333979**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-30**Location**:Bangalore**Position Overview**: **Job Title**: - KYC, Associate** **Location - Bangalore, India** **Role Description** A dynamic and diverse division, our objective is to make sure that all our services are...

  • Know Your Customer

    6 months ago

    Bengaluru, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The KYC Client Data Manager must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. You should be proactively and strategically improving processes to ensure team members are high performing and meeting the...

  • Know Your Client

    6 months ago

    Bengaluru, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Description Operations provides support for all of Deutsche Bank’s businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune,...

  • Know your customer

    6 months ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    As a KYC Specialist, you will assist the client-facing teams to ensure all client KYC records are compliant with regulatory standards and timely completion of all client-level due diligence. You will assist in end-to-end operational activities through the periodic renewal process of all clients. You will assist with the drafting and gathering of client...

  • Compliance Expert

    2 weeks ago

    Bengaluru, Karnataka, India Squarepoint Capital Full time

    Squarepoint Capital is a global investment management firm that seeks to achieve high-quality, uncorrelated returns for its clients. We have deep expertise in trading, technology, and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from...

  • Know your customer Client Data Analyst

    6 months ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    As a KYC Client Data analyst, you will partner with client-facing teams to ensure all client KYC records are compliant with regulatory standards in a timely fashion. You will provide kyc-related compliance advisory support on matters involving the Global KYC Standards, including policy interpretations and clarifications, change requests. This includes...

  • Know Your Client

    8 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    Home Company reviews Salary guide

  • Customer Care Executive

    6 months ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...

  • Customer Support Executive

    8 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Experience Manager

    4 weeks ago

    Bengaluru, Karnataka, India Diageo Full time

    Job SummaryAs a Customer Experience Manager at Diageo, you will be responsible for leading customer and consumer satisfaction by maximizing reach and responding timely to concerns. Your goal will be to ensure data privacy, establish and continuously upgrade consumer relevant quality standards, and manage toll-free consumer concerns through third-party call...

  • Customer Success Analyst

    4 months ago

    Bengaluru, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...