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Manager - Quality
5 months ago
Role
Manager – Quality
Job Level/ Designation
M1
Function / Department
Technology/Quality
Location
Baroda
Job Purpose
This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result
Areas/Accountabilities
· Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
· Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
· Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
· Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
· Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
· Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
· Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
· Building strong relationships with cross verticals
Core Competencies,
Knowledge, Experience
· In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
· Excellent domain knowledge and on- field optimization experience
· Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
· People management capability, very good cross functional co-ordination.
· Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
Education
Knowledge
Skills/Ability
B-Tech Electronics and Telecommunications with 8+ years of experience
