Business Insights Analyst

5 months ago

Sahibzada Ajit Singh Nagar, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As Business Insights Analyst you will be responsible for delivery of key client analytics and consulting projects. You will develop analytical insights that measure our clients’ performance across key inputs (such as content quality, compliance, performance metrics, customer experience, etc.). On the basis of this data, you will articulate key insights and best practices, provide a recommendation on the overall campaign strategy, set ambitious revenue and/or performance objectives and assist internal partners on how to define detailed action plans to reach these goals. 


Key Responsibilities :


Additionally, you will lead the thinking and lead the development of monitoring tools/dashboard (Google, Power BI, Tableau, etc) to report on key results achieved by business and draw out insights on further optimization opportunities. As part of this role, you will also be breaking down and communicating the reports and opportunities to key operational partners. You will also be involved in the maintenance of the back-end and front-end architecture of the BIDS reporting for the specific campaign(s) you support, the proprietary analytical tool that aggregates, mines and elaborates campaign reporting. As a business insights analyst, you will be partnering closely with Reporting Analysts, Data Visualization Analysts, Data Scientists, and Data Engineers to optimize the assigned business(s) you support. In addition, this role requires close attention and engagement with business owners, cross functional teams, and at times clients. 


Skills and Qualifications :
 

● At least two years of experience working in Consulting, Business Intelligence, Strategy/Insights, or similar teams 
● Bachelor’s degree, concentration in business, Business Intelligence, Data Analytics, Statistics or equivalent of experience in similar workspace 
● Passionate about technology start-ups and driving innovation with data 
● Strong problem-solving skills and analytical mindset with a test-measure-iterate approach

● Excellent communication skills 
● Ability to manage and prioritize well across competing requirements 
● High IT Literacy proven use of web and associated technologies (Excel, Power Point, Google apps) 
● Minimum 2 years of experience with Data Visualization tools (Tableau, Power Bi, ect.) is strongly preferred 

● Hands on experience with Structured Query Language (SQL)
● Ability to interact with directly and influence operational partners, cross functional teams, senior clients 
● Other duties as assigned 

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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