Chief Manager – Technical Support Operational Service Desk

5 months ago

Pune, India Siemens Energy Full time

Chief Manager – Technical Support Operational Service Desk

About the Role

Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional

Snapshot of your day.

We currently have an exciting position for an expert Senior Manager to join our Industrial Products team in Pune (India) .The responsibility of this position applies to one or more of Siemens Energy (Industrial Applications) Product Lines, which includes Centrifugal Compressors, Gas Turbines and Reciprocating Compressors.

How You’ll Make an Impact.

Bachelor’s degree in Mechanical Engineering or equivalent with minimum 15-20 years of proven experience in Turbomachinery (Steam Turbine/Turbo Compressor/Gas Turbine/Reciprocating Compressor) including knowledge of industry standards (API, ASME, etc.) Prior experience of leading small teams is preferred Experience in communicating/coordinating with Global collaborators Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage Willing to work in all 3 shifts including weekends - 24*7 support rotational shifts Ability to acquire proficiency in navigating legacy fleet information that may not be available electronically. Experience with rotating equipment, terminologies, and applications, and has a sound background in engineering fundamentals Knowledge of , SAP, Teamcenter, and Microsoft products, and ability to quickly learn how to function efficiently in these systems Strong fundamental understanding of mechanical engineering principles Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods. Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management. Excellent social skills as well as professional appearance to ensure first class customer interaction Ability to act as lead for specified projects, and drive actions Ability to identify significant engineering issues and advance accordingly Ability to work well in a team environment, as well as independently Ability to assess technical risk based on available data and/or calculation results Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences Ability to organize and continuously improve a team knowledge base and apply lean methods within daily work Participate in and/or conduct process and design FMEA and RCA or equivalent experience as a part of multi-functional team, as required

What you Bring

Consistently work within all safety guidelines and compliant to applicable laws and regulations Point contact into Siemens Energy Technical Support as part of the Industrial Applications team. Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in Fleet Owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc.) Implement pre-approved design exceptions and instructions as part of repairs and non-conformances Provide part clarifications and quote support to the marketing organization. In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions Provide typical recommendations on maintenance scope and intervals Provide Level 2 Technical Support to the Siemens industrial applications operating fleet Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses. Provide technical recommendations to Field Service and support unit operation solving activities Provide service repair quote support to the marketing organization Serve as engineering lead for specified projects, ensuring tasks are completed within budgets. Support Level 3 root cause investigations as required Candidate will be responsible for overall coordination of work with different collaborators and with all 3 product lines Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI’s

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our distributed team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Employees are eligible for Remote Working arrangements up to 2 days per week. All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis

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