Customer Service Associate

4 months ago

Bengaluru, India Laundryheap Full time

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 13 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty.

Your responsibilities include, but are not limited to:

  • Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks.
  • Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions. 
  • Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments.
  • Develop productive working relationships with a range of stakeholders across the operations teams & wider business.
  • Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
  • Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience.

Minimum Skills Required:

  • Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus
  • 4+ years of experience in a customer service role (preferably International process).
  • Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike.
  • Exceptionally customer-focused, understands and has delivered high standards of customer service.
  • Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails.
  • Technology savvy. You’re quick to adopt and use new technology and software
  • Ability to manage and adapt in a busy, fast-paced environment.
  • A high level of accuracy and attention to detail required to manage priorities at a pace.
  • Ability to prioritize, de-escalate difficult situations, and manage customer expectations.
  • Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity.

Work Schedule and Patterns:

  • 9-hour shift (8 working hours)
  • 5 days a week (2 week-offs based on rota)
  • Rotational Shifts - including night.
  • Office-based role

Note: Immediate joiners are preferred. Designation may vary based on our organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today

  • Customer Service Associate

    3 months ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...

  • Customer Service Representative

    6 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Support Associate

    3 months ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Customer Service Associate

    8 months ago

    Bengaluru, India Aadhi Consulting Services Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Customer Service Associate

    1 month ago

    Bengaluru, Karnataka, India CapTalent HR Full time

    Customer Service Associate OpportunityWe are seeking a highly skilled Customer Service Associate to join our team at CapTalent HR.Key Responsibilities:Provide exceptional customer service to clients via voice support.Handle customer inquiries and resolve issues in a timely and professional manner.Work collaboratively with other teams to achieve business...

  • Customer Services-associate

    6 months ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Trilegal Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Associate to join our team at Trilegal in Bangalore.The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.

  • Customer Service Ambassador

    2 weeks ago

    Bengaluru, Karnataka, India Service Full time

    About UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...

  • Customer Service Associate

    6 months ago

    Bengaluru, India Raps consulting INC Full time

    Customer service associate|Voice process|4+Years Location-Bangalore Experience-3+Years Skills-Inbound and outbound calling,Good communication skills **Salary**: ₹10,284.82 - ₹40,000.46 per month Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Customer Service Associate

    6 months ago

    Bommanahalli , Bengaluru, Karnataka, India Victaman Service Private limited Full time

    **Provide information of Products / Services / Offers to customers.**: - **Handling inbound & outbound calls**: - **Understand customer need**: - **Solve customers’ query over the phone**: - **It is a Full Time Customer Support** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident...

  • Customer Service Associate

    2 months ago

    Bengaluru, Karnataka, India Rao Holidays Full time

    **Job Description: Customer Service Associate** **Designation**: Customer Service Associate **Type**: Full-Time **Qualifications**: - Any Graduation - ASPPA Certification (preferred) **Years of Experience**: - 1 to 3 years of experience in customer service - 3+ years of experience in the US Retirement Services domain (Defined Contributions) with a focus...

  • Customer Service Associate

    6 months ago

    Bengaluru, Karnataka, India Wroots Global Private Limited Full time

    **Hiring for Customer Service Associate (CSA) Voice** Dear Applicant, We are actively hiring for the role of Customer Support Associate, WorkSpace: Work from Office Language: English (additional languages may be required) Roles And Responsibility: Having daily interactions with the customer to handle issues from end to end via call Going the extra mile...

  • Customer Service Associate

    6 months ago

    Bengaluru, India MY-TA Full time

    Customer Service Associates - Male / Female - Atleast 1- 2 years of experience in retail / fashion industry - Age : 28 years Immediate Hiring **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (required) - In store promoter: 1 year...

  • Customer Service Associate

    6 months ago

    Bengaluru, India Sudarshan Enterprise Full time

    NEED MALE / FEMALE FRESHER CANDIDATES Urgent opening for the profile Customer Service Associates (Vacancy open for Day shift ) for Domestic process Criteria: English+Hindi/Telugu+hindi/Kannada+hindi / Malayalam **Education**: Graduate/Under graduate/PUC Salary - Fixed Monthly Salary + Incentive. Contact: HR - Preeti -8697448410 **Salary**: ₹15,000.00...

  • Customer Service Associate

    6 months ago

    Bengaluru, Karnataka, India Cytiva Full time

    #LI-VK1 **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you...

  • Customer Service Associate

    1 month ago

    Bengaluru, Karnataka, India Blown - India's First Salon & Wine Bar Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to work as a Customer Service Associate. In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference. We take...

  • Customer Service Associate

    6 months ago

    Bengaluru, Karnataka, India Tapprs Ventures India Full time

    Tapprs is a casual place to work at. We don't look at academic qualifications - we look for attitude, enthusiasm and integrity. However, we are serious about customer service and need people who can put the customer ahead of everything else. We won't sugarcoat - rentals business is a monotonous job at times and needs people who don't mind that, have high...

  • Customer Service Associate

    5 months ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Richard** **Phone number 8147091021 The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: communications - Building credibility and trust with the customer by empathizing with their problem in words - Proactively understanding their...

  • Customer Service Associate

    3 months ago

    Bengaluru, Karnataka, India IntouchCX Full time

    **We are currently Hiring for Customer Service Associate (CSA) Non-Voice** **Contact HR Richard** **Phone number 8147091021** The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: **communications** Building credibility and trust with the customer by empathizing with their problem in words **Proactively understanding their...