Sr. Production Support Engineer
3 months ago
Ensure accurate email replies are entered and appropriate information is provided in escalated calls.
Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
Collaborate with team members on knowledge transfer, support policies, procedures, and standards.
Should be excellent in analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users, and with external vendors.
Ability to document issues into technical requirement for the developers for a quick resolution.
Good troubleshooting skills to provide accurate description of the issues to the developers
Requirements
Linux
Oracle SQL/PLSQL
Shell scripting
Minimum of 5 years of commercial experience in Linux, oracle SQL.
Familiarity with the Telecom domain is highly desirable
Highly motivated team player required to work within a small team environment with minimal supervision
Excellent verbal and written communication skills.
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