Product Operations Specialist

4 months ago

Bengaluru, India Razorpay Full time

Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Product Operations Specialist
(POS) is expected to build a deep understanding of the UPI Payment processes: Merchant onboarding, terminal enablement, testing, root cause analysis, etc. Coordinate with the relevant internal team to make sure that customers are able to get onboard on UPI seamlessly. Understand what are the rules/configs required in order to enable the customer. Be the gatekeeper to validate, enable and maintain configurations on checklists that are relevant to UPI-related SOPs. Work closely with customers and help them go live on UPI. This will also require helping them coordinate with the external aggregators. Testing basic test suite manually in absence of automated testing to verify that sanity testing is achieved. Should be able to come up with the first level of root cause analysis if there is any delay or issue because of mistakes in merchant onboarding. Coordinate internally and with the customers to provide BAU support. This will require, enablement/disablement of UPI, Success Rate tracking, and measuring other day-to-day important metrics. Identify operational tasks that can be automated and collaborate with the Product team to get the same automated. Support the Product Manager and Product Marketing Manager team in owning the GTM for the products. POS must be able to support other Operations teams with any UPI-related operations Collaborate with Operations, Support, and Integrations teams to resolve day-to-day issues w.r.t merchant onboarding and providing Product clarifications You will be a good fit for this role if: You are comfortable working hands-on in a fast-paced start-up environment and come with a self-starter mindset You have good communication skills and enjoy liaising and working with multiple stakeholders You are good at problem-solving and are detail-oriented You are entrepreneurial and a hustler You are data-driven and have decent analytical skills You are willing to understand technical aspects relevant to the sub-group domain.

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