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Assistant Manager Front Office

3 months ago

Jaipur, India FAIRMONT Full time
Job Description

Job Description

  • To assume responsibility for all activities in the hotel in the absence of executive management.
  • To be fully aware of all activity within the hotel on a day to day basis.
  • To monitor the operation of all departments to ensure all operating standards are maintained.
  • To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
  • To assist in maintaining a high level of security for both guest and hotel property.
  • To be fully conversant with all emergency procedures and pertinent local legislation.
  • To ensure all workstations are staffed correctly.
  • To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
  • To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
  • To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
  • To ensure an accurate log is kept of all incidents of note occurring.
  • To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
  • To operationally assist all departments as may be required.
  • To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
  • To carry out performance appraisals for all night front office staff.
  • To ensure regular inspections of all hotel areas are done at least once every evening.
  • To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
  • Keep up to date with hotel emergency procedures.
  • Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
  • To organise on a quarterly basis the “early bird” meeting for all night staff and executive management
  • To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

Qualifications

Qualifications

  • A minimum of three years of experience in residential property management
  • A bachelor's degree in a related field, such as Business Administration or Hospitality Management
  • Strong leadership skills and the ability to manage a diverse team of employees
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Ability to work well under pressure and prioritize tasks effectively
  • A solid understanding of financial analysis and accounting principles