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Training & Resourcing Lead-Retail Liabilities

4 months ago

Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title:  Training & Resourcing Lead - Retail Liabilities

Function/ Department:  Retail Liabilities

Job Purpose:

Incumbent will be responsible for building and enhancing the capabilities of our front-end employees in retail banking, who are instrumental in driving the growth of our liabilities book. Incumbent will work closely with the business and other stakeholders to develop and implement a holistic capability roadmap that aligns with our strategic vision of delivering a differentiated customer experience and engagement through our channel.

  Roles & Responsibilities:

Developing career paths and progression opportunities for front-end job families in retail liabilities, and providing clear guidance on how to grow and advance within the channel. Identifying best practices, success stories, and knowledge gaps across the channel, and designing and executing initiatives to share, learn, and improve. Designing and implementing training programs for new hires, existing employees, and potential candidates, covering topics such as industry trends, product knowledge, sales techniques, and regulatory requirements Ensuring continuous learning opportunities are available to employees through various modes and platforms, such as e-learning, webinars, podcasts, etc. Designing and executing employee engagement initiatives to create a positive work culture and enhance employee morale. Play advisory role for front end hiring for all retail liabilities channels by ensuring quality hiring with value & branding, talent pool sourcing, screening, assessment & onboarding process with HR talent acquisition team. Find and implement innovative ways, initiatives, tools and technologies to simplify processes, automate tasks, and enhance efficiency without affecting customer experience.

Education Qualification: 

Graduation: Bachelor in Management
Post Graduation: PGDM / MBA

Experience:  10 to 18 years of relevant experience