Manager-Collection & Retention Field Exe
6 months ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Field Executive – Retentions & Collections
Function / Department
Customer Service
Location
Chandigarh
Band
M1
Job Purpose
Drive assigned Retention & collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.Key Result Areas/Accountabilities
Drive assigned Retention & Collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. Develop and plan infrastructure at agency as per allocation and forecast. Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose Engage in development and implementation of varioustraining/coaching programs of team members
Core Competencies, Knowledge, Experience
Strong Negotiation skills and communication skills Exposure to customer retention & collection role. Analytical Skills. Good process / systems knowledge / experience Presentation SkillsMust have technical / professional qualifications
Graduate, MBA preferred English and local market language Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
Plaksha University
3 months ago
Sahibzada Ajit Singh Nagar, India Plaksha University Full timePlaksha University - Manager - Admissions Who we are :- Plaksha is a 21st-century university focused on solving global challenges through transformative technology education. - A unique collective philanthropy effort, our initiative is driven by a dedicated team committed to advancing technology education in India.What can Plaksha offer you? - A...
-
Manager -Vi Store Operations
1 month ago
Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Field service coordinator
1 month ago
Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full timeWE ARE HIRING AVASO Technology Solutions is currently seeking a Field Service Coordinator . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global...
-
Field service coordinator
1 month ago
Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full timeAVASO Technology Solutions is currently seeking a Demand and Capacity Coordinator As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution...
-
Field Collection Executive
2 months ago
Kirti Nagar, Delhi, Delhi, India One clickk solution Full timeProfile - Field Collection Executive Salary - upto 18k Location - Kirti nagar, Delhi Fresher or experience both can apply Bank collection field work Good communication skills Pay: Up to ₹18,000.00 per month Schedule: - Day shift Work Location: In person
-
Manager/Deputy Manager
3 months ago
Sahibzada Ajit Singh Nagar, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Model Development: Design, implement, and optimize LLMs, GANs, diffusion, RAG models, and VAEs to solve complex problems and create innovative solutions. Research and Innovation: Stay abreast of the latest advancements in AI and machine learning, and integrate new techniques and...
-
field sales executive
2 months ago
Sahibzada Ajit Singh Nagar, India GFL Recruitment Private Limited Full timeWe seek a highly motivated and dynamicField sales Executive to join our team. The ideal candidate will beresponsible for generating new leads meeting with clientspresenting product demonstrations closing deals conductingmarketing and research activities for new clients maintainingconnections with dealers realizing the value of our product toclients and...
-
Freight Broker
4 weeks ago
Sahibzada Ajit Singh Nagar, India ResoPro Training Services Full timeWe are looking for a service-minded freight broker to act as a liaison between our customers and freight carriers. The freight broker will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with...
-
Customer Success Management
4 months ago
Sahibzada Ajit Singh Nagar, India Jungleworks Full timeJob Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfactionPrepare and...
-
Senior Human Resources Manager
6 days ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSr.HR Manager location– Mohali joining- Immediately Join a diverse company with multiple ventures as an experienced HR Manager. Key Responsibilities: Strategic HR: Align HR strategies with business goals; manage budgets effectively. Recruitment & Onboarding: Lead hiring processes, onboarding, and seamless offboarding. Employee...
-
istant Manager
2 months ago
Sahibzada Ajit Singh Nagar, India Jungleworks Full timeDesignation:AssistantManagerCSMLocation:MohaliTheAssistant Manager of Customer Success is tasked with crafting andimplementing strategies to boost customer retention and driverevenue through upsell crosssell and renewals. This positionrequires ensuring the success of all Customer Success activitiesandoutcomes.KeyResponsibilities:DriveCustomer...
-
Field Collection Executive
2 months ago
RT Nagar, Bengaluru, Karnataka, India Conneqt Business Solutions Limited Full timeHi all, Greetings of the day. We have an opening for Field Collection Executive for RT Nagar Location Fresher/Experience both can apply. - ,7975820882 / 7903460071. **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Work Location: In person
-
Customer Success Management
4 months ago
Sahibzada Ajit Singh Nagar, India Jungleworks Full timeJob DescriptionJob Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and...
-
Business Development Manager Sales Manager
2 months ago
Sahibzada Ajit Singh Nagar, India STAFFIAA Full timeJob Title:Business Development Manager / Sales ManagerProduct BL HLLAPCTC: BDM upto 10LPA SM upto 8 LPALocation: MohaliPunjab Job Type:FullTime JobSummary: We are seeking an experiencedBusiness Development Manager / Sales Manager to lead our salesinitiatives focusing on home loans LAP business loans and DSAsourcing. The ideal candidate will have a strong...
-
Field Sales Executive
5 months ago
Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Megamind Creations LLP Full time**Company Overview**: **Position Overview**: As an Infield Sales Representative, you will play a pivotal role in driving revenue growth by identifying and capitalizing on sales opportunities for our software solutions. You will be responsible for building strong relationships with potential clients, understanding their business challenges, and effectively...
-
Senior Process Manager
5 months ago
Sahibzada Ajit Singh Nagar, India eClerx Full timeCustomer Operations – - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings - NIGHT SHIFT |Management Level – Leadership Specialisation – International BPOeClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically...
-
Event Manager and Operations Specialist
2 months ago
Sahibzada Ajit Singh Nagar, India RChilli Inc. Full timeLocation: MohaliEmployment Type:FullTimeExperience: 23 years in event management orsimilar rolesSalary: 68 Lakh/annumJobOverview:We are seeking a highly organized and proactiveEvent Manager and Operations Specialistto oversee allaspects of our trade show participation from preevent planning andlogisticsto onsite and postevent ysis. The idealcandidate will...
-
Senior Digital Marketing Manager
2 months ago
Sahibzada Ajit Singh Nagar, India DHI TATTVA SOLUTIONS PRIVATE LIMITED Full timeDetailed Job Description:We are seeking an experienced Senior Digital Marketing Manager to lead our comprehensive digital marketing efforts for our gaming portfolio. The ideal candidate will have deep expertise across multiple digital marketing disciplines and a proven track record in the gaming industry.Responsibilities and Technical Requirements:1. Content...
-
Managed Services Lead for Telecom applications
2 weeks ago
Sahibzada Ajit Singh Nagar, India Azalio Technologies Full timeManaged Services Operations: Drive and optimize managed services for bulk messaging and contact center applications, ensuring high availability, performance, and reliability of services in alignment with client expectations. Customer Relationship Management: Act as the primary contact for clients, managing service quality, addressing escalations, and...
-
Field Sales Executive
6 months ago
JP Nagar, Bengaluru, Karnataka, India MAX LIFE INSURANCE COMPANY Full timeField Sales Executive for Life Insurance Sales: JOB SUMMARY Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company. KEY RESPONSIBILITIES **Drive Revenue through Cross sell / Up sell** - Focus on cross-sell & up-sell opportunity in every lead allocated from HO team - Drive...