Manager-Collection & Retention Field Exe

6 months ago


Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Field Executive – Retentions & Collections

Function / Department

Customer Service

Location

Chandigarh

Band

M1

Job Purpose

Drive assigned Retention & collection agencies for delivery of KPIs.  Ensure SLA delivery with complete adherence to Code of Conduct. The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

Drive assigned Retention & Collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. Develop and plan infrastructure at agency as per allocation and forecast. Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose Engage in development and implementation of various

training/coaching programs of team members

Core Competencies, Knowledge, Experience

Strong Negotiation skills and communication skills Exposure to customer retention & collection role. Analytical Skills. Good process / systems knowledge / experience Presentation Skills

Must have technical / professional qualifications

Graduate, MBA preferred English and local market language

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


  • Plaksha University

    3 months ago


    Sahibzada Ajit Singh Nagar, India Plaksha University Full time

    Plaksha University - Manager - Admissions Who we are :- Plaksha is a 21st-century university focused on solving global challenges through transformative technology education. - A unique collective philanthropy effort, our initiative is driven by a dedicated team committed to advancing technology education in India.What can Plaksha offer you? - A...


  • Sahibzada Ajit Singh Nagar, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full time

    WE ARE HIRING AVASO Technology Solutions is currently seeking a Field Service Coordinator . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global...


  • Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full time

    AVASO Technology Solutions is currently seeking a Demand and Capacity Coordinator As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution...


  • Kirti Nagar, Delhi, Delhi, India One clickk solution Full time

    Profile - Field Collection Executive Salary - upto 18k Location - Kirti nagar, Delhi Fresher or experience both can apply Bank collection field work Good communication skills Pay: Up to ₹18,000.00 per month Schedule: - Day shift Work Location: In person

  • Manager/Deputy Manager

    3 months ago


    Sahibzada Ajit Singh Nagar, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Model Development: Design, implement, and optimize LLMs, GANs, diffusion, RAG models, and VAEs to solve complex problems and create innovative solutions. Research and Innovation: Stay abreast of the latest advancements in AI and machine learning, and integrate new techniques and...

  • field sales executive

    2 months ago


    Sahibzada Ajit Singh Nagar, India GFL Recruitment Private Limited Full time

    We seek a highly motivated and dynamicField sales Executive to join our team. The ideal candidate will beresponsible for generating new leads meeting with clientspresenting product demonstrations closing deals conductingmarketing and research activities for new clients maintainingconnections with dealers realizing the value of our product toclients and...

  • Freight Broker

    4 weeks ago


    Sahibzada Ajit Singh Nagar, India ResoPro Training Services Full time

    We are looking for a service-minded freight broker to act as a liaison between our customers and freight carriers. The freight broker will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with...


  • Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and satisfactionPrepare and...


  • Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Sr.HR Manager location– Mohali joining- Immediately Join a diverse company with multiple ventures as an experienced HR Manager. Key Responsibilities: Strategic HR: Align HR strategies with business goals; manage budgets effectively. Recruitment & Onboarding: Lead hiring processes, onboarding, and seamless offboarding. Employee...

  • istant Manager

    2 months ago


    Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Designation:AssistantManagerCSMLocation:MohaliTheAssistant Manager of Customer Success is tasked with crafting andimplementing strategies to boost customer retention and driverevenue through upsell crosssell and renewals. This positionrequires ensuring the success of all Customer Success activitiesandoutcomes.KeyResponsibilities:DriveCustomer...


  • RT Nagar, Bengaluru, Karnataka, India Conneqt Business Solutions Limited Full time

    Hi all, Greetings of the day. We have an opening for Field Collection Executive for RT Nagar Location Fresher/Experience both can apply. - ,7975820882 / 7903460071. **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Work Location: In person


  • Sahibzada Ajit Singh Nagar, India Jungleworks Full time

    Job DescriptionJob Title: Customer Success Management - Trainee Location: Mohali, IndiaSummary:Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage assigned customer relationships for successful product use, retention, and...


  • Sahibzada Ajit Singh Nagar, India STAFFIAA Full time

    Job Title:Business Development Manager / Sales ManagerProduct BL HLLAPCTC: BDM upto 10LPA SM upto 8 LPALocation: MohaliPunjab Job Type:FullTime JobSummary: We are seeking an experiencedBusiness Development Manager / Sales Manager to lead our salesinitiatives focusing on home loans LAP business loans and DSAsourcing. The ideal candidate will have a strong...

  • Field Sales Executive

    5 months ago


    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Megamind Creations LLP Full time

    **Company Overview**: **Position Overview**: As an Infield Sales Representative, you will play a pivotal role in driving revenue growth by identifying and capitalizing on sales opportunities for our software solutions. You will be responsible for building strong relationships with potential clients, understanding their business challenges, and effectively...

  • Senior Process Manager

    5 months ago


    Sahibzada Ajit Singh Nagar, India eClerx Full time

    Customer Operations – - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings - NIGHT SHIFT |Management Level – Leadership  Specialisation – International BPOeClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically...


  • Sahibzada Ajit Singh Nagar, India RChilli Inc. Full time

    Location: MohaliEmployment Type:FullTimeExperience: 23 years in event management orsimilar rolesSalary: 68 Lakh/annumJobOverview:We are seeking a highly organized and proactiveEvent Manager and Operations Specialistto oversee allaspects of our trade show participation from preevent planning andlogisticsto onsite and postevent ysis. The idealcandidate will...


  • Sahibzada Ajit Singh Nagar, India DHI TATTVA SOLUTIONS PRIVATE LIMITED Full time

    Detailed Job Description:We are seeking an experienced Senior Digital Marketing Manager to lead our comprehensive digital marketing efforts for our gaming portfolio. The ideal candidate will have deep expertise across multiple digital marketing disciplines and a proven track record in the gaming industry.Responsibilities and Technical Requirements:1. Content...


  • Sahibzada Ajit Singh Nagar, India Azalio Technologies Full time

    Managed Services Operations: Drive and optimize managed services for bulk messaging and contact center applications, ensuring high availability, performance, and reliability of services in alignment with client expectations. Customer Relationship Management: Act as the primary contact for clients, managing service quality, addressing escalations, and...

  • Field Sales Executive

    6 months ago


    JP Nagar, Bengaluru, Karnataka, India MAX LIFE INSURANCE COMPANY Full time

    Field Sales Executive for Life Insurance Sales: JOB SUMMARY Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company. KEY RESPONSIBILITIES **Drive Revenue through Cross sell / Up sell** - Focus on cross-sell & up-sell opportunity in every lead allocated from HO team - Drive...