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Assistant Manager, Master Data Management

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Bengaluru, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Manager, Master Data Management
In this role, you will be responsible for all the activities related to MDM domain. Reports typically comprising of first line managers and supervisors.


Responsibilities
• Follow defined standard operating processes and procedures for all deliverables (processes)
• Take ownership of performance against all the assigned Master data processes and key categories within customer master, vendor master & Product master
• Execute and manage the day-to-day activities for master data domains
• Ensure the quality, controls and governance is adhered to
• Review progress against the set milestones and ensure adherence
• Manage any transactional changes related to the Master data management activities
• Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on time, every time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
• Ensure that all the feedback and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
• Be responsible for maintaining the SLA of each period and the delivery performance
• Maintain Product master data as per business input and SOP
• Understanding of commercial structures and Category/Product Hierarchies
• Highlight and take appropriate help from the Lead on SOP deviations or issues
• Raise incident tickets to the relevant helpdesks when there is an issue
• Participate in idea generation and improvement activities
• Comprehend, explain, and enforce master data creation and change processes.
• Good knowledge of governing policies around Product data as per the area of work
• Update /maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
• Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
• Align data management processes in the business’ value chains and process areas

Qualifications we seek in you
Minimum qualifications
• Any Graduate / bachelor's degree
• Great at communication, collaboration (verbal and written)
• Proven work experience as a team leader or supervisor

Preferred qualifications/Skills
• Good customer handling skills
• Advanced use of MS Office (Excel, PowerPoint, Word)
• Ability to define & solve problems, Collect Data, Establish facts
• High Energy Level
• Work with business units and process experts to resolve master data issues