JIRA Admin

2 months ago

Coimbatore, India MaxVal Full time

JIRA Admin Job Description

JIRA Administration:

Set up, configure, and maintain JIRA projects, workflows, schemes, permissions, issue types, and screens.

Customize workflows based on team or project needs (e.g., statuses, transitions, conditions, validators, and post functions).

Maintain JIRA user accounts, roles, groups, and permissions to ensure secure and organized access.

Perform application and system administration tasks, including data backups and scheduled jobs.

Performance Monitoring and Troubleshooting:

Monitor system performance and troubleshoot any issues related to JIRA and add-ons.

Perform regular data backups and ensure JIRA system integrity.

Collaborate with Atlassian support for advanced troubleshooting and feature requests.

Compliance & Security Management:

Ensure JIRA configurations comply with security protocols and regulatory requirements.

Manage user access controls, roles, and permissions to protect sensitive data and enforce organizational policies.

Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes for compliance purposes.

Customization and Configuration:

Create and maintain JIRA filters, dashboards, and reporting for various teams and stakeholders.

Implement custom fields, workflows, and automation to optimize JIRA usage.

Integrate JIRA with other systems and tools (e.g., Confluence, Bitbucket, Jenkins, Slack) as needed.

Knowledge of Service Level Agreements (SLAs), setting targets, and monitoring performance based on response and resolution times.

Queues and Reports experience in setting up and optimizing queues, handling large volumes of service requests, and generating reports to measure ITSM performance.

Automating service desk processes, such as routing tickets to specific teams based on incident type or priority.

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

2-3 years of experience as a JIRA Administrator, with in-depth knowledge of JIRA administration, configuration, and customization.

Experience with Atlassian suite tools (Confluence, Slack, etc.) and knowledge of Agile methodologies (Scrum, Kanban).

Experience in extending Atlassian products via code development is preferable

Experience with Scripting (e.g., Groovy, JavaScript) is an advantage

Atlassian Certified JIRA Administrator or similar certifications are an advantage

Technical Skills:

Expertise in JIRA administration, including workflow configuration, custom fields, and permissions.

Hands-on experience with JIRA plugins and integrations.

Familiarity with JIRA Query Language (JQL) for reporting and querying.

Knowledge of system administration, including user management, backups, and monitoring.

Soft Skills:

Strong analytical and problem-solving skills.

Excellent communication skills, both written and verbal.

Ability to work collaboratively with various teams and provide effective user support.

Detail-oriented with a focus on delivering high-quality solutions.

Must have a strong work ethic with good time management skills.

Requirements

Ticket creation from the emails
Route to the domain or keyword based queues
Client domain based queue
Keyword based queue (Invoice, Proofreading, Docketing, etc.,)
Auto and manual assignment
Work in-progress APT tracking, Real time queue management
TAT & SLs tracking
Out of TAT ticket reminders
Workforce management
Dashboards & Reports

Benefits

- Real time ticket creation from the emails
- Email/tasks tracking & governance
- Workflow management 
- TAT /SLA breach - early warning system
- AHT, Productivity & Utilization tracking

  • Jira Admin

    2 months ago

    Coimbatore, Tamil Nadu, India Maxval Full time

    Job Information Date Opened - 10/16/2024Job Type - PermanentIndustry - IT ServicesType of Resource - Experienced**Required Skills**: - atlassian jira- confluence+2 City - CoimbatoreState/Province - Tamil NaduCountry - IndiaZip/Postal Code - 641035About Us JIRA Admin Job Description - JIRA Administration: - Set up, configure, and maintain JIRA projects,...

  • Jira Administrator

    6 months ago

    Coimbatore, India Future Forward Technologies Full time

    Certified JIRA Admin Exp - 8+ yrs is a must Budget - As per industry Remote contract - 6 months min Timings IST JD: Certification is a must Experience on Jira software Manager (JSM) **Responsibilities for JIRA administrator** - Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades in...

  • Salesforce Implementation Lead

    3 weeks ago

    Coimbatore, Tamil Nadu, India MaxVal Group, Inc. Full time

    Job Title: Salesforce Implementation LeadJob SummaryMaxVal Group, Inc. is seeking an experienced Salesforce Implementation Lead to join our team. The successful candidate will be responsible for the full implementation lifecycle of multiple simultaneous projects, including configuration, training, and support.Key Responsibilities• Support the configuration...

  • Salesforce Implementation Lead

    1 month ago

    coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore, Noida, CoimbatoreExperience:6-9 yrsRequirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • Salesforce implementation lead

    1 month ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore, Noida, Coimbatore Experience :6-9 yrs Requirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant ● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred ● Experience working with customers to elicit and analyze their requirements, develop designs,...

  • Salesforce Implementation Lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location- Bangalore,CoimbatoreExperience:6-9 yrsRequirements● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement custom...

  • Salesforce Implementation Lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,CoimbatoreExperience :6-9 yrsRequirements● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • Salesforce implementation lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore, CoimbatoreExperience :6-9 yrsRequirements● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • Salesforce Implementation Specialist

    1 month ago

    Coimbatore, Tamil Nadu, India MaxVal Group, Inc. Full time

    Job Title: Salesforce Implementation LeadJob Location: Bangalore, Noida, CoimbatoreExperience: 6-9 yearsKey Responsibilities:Configure Salesforce environment according to client specifications and project scopeDesign and provide training for clients at various levels, including administrator and end usersConduct discovery meetings with clients to determine...

  • Salesforce Implementation Lead

    3 weeks ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore, Noida, CoimbatoreExperience:6-9 yrsRequirements● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • Salesforce Implementation Lead

    2 months ago

    coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore, Noida, CoimbatoreExperience:6-9 yrsRequirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • Salesforce Implementation Lead

    1 week ago

    coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,Coimbatore Experience :6-9 yrs Requirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant ● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred ● Experience working with customers to elicit and analyze their requirements, develop designs, and...

  • MaxVal Group, Inc. | Salesforce Implementation Lead | coimbatore

    1 week ago

    coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,Coimbatore Experience :6-9 yrs Requirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant ● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred ● Experience working with customers to elicit and analyze their requirements, develop designs, and implement...

  • MaxVal Group, Inc. | Salesforce Implementation Lead | coimbatore

    1 week ago

    coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,CoimbatoreExperience:6-9 yrsRequirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement custom...

  • Implementation Lead

    1 month ago

    coimbatore, India MaxVal Group, Inc. Full time

    About MaxVal:MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal...

  • Salesforce Implementation Lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,Coimbatore Experience :6-9 yrs Requirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant ● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred ● Experience working with customers to elicit and analyze their requirements, develop designs, and...

  • Salesforce Implementation Lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,CoimbatoreExperience:6-9 yrsRequirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement custom...

  • Salesforce Implementation Lead

    1 week ago

    Coimbatore, India MaxVal Group, Inc. Full time

    Job Location - Bangalore,CoimbatoreExperience:6-9 yrsRequirements ● 6+ years experience as a Salesforce Administrator or Salesforce Consultant● Salesforce Admin Certification is required. Additional Salesforce Certifications are preferred● Experience working with customers to elicit and analyze their requirements, develop designs, and implement custom...

  • Implementation Lead

    4 weeks ago

    Coimbatore, India MaxVal Group, Inc. Full time

    About MaxVal:MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal...

  • Implementation Lead

    1 month ago

    Coimbatore, India MaxVal Group, Inc. Full time

    About MaxVal: MaxVal started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, MaxVal developed many internal...