Technical Account Manager
6 months ago
Your role
and responsibilities:You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Nasdaq Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities depository (csd).
The focus for this role is supporting post-trade products and clients. Own and coordinate client’s incidents and ensure that they are supervised, regularly updated, and resolved. Work closely with product and project teams from inception of new improvements to delivery and later supporting our clients for successful deployment.
Furthermore, you will:
Participate in Release approval meetings to ensure Customer releases are being delivered as committed Act as Incident Managers should the need arise to drive critical Customer incidentsWe expect you to have
Good knowledge of capital markets and trading/clearing systems with prior experience in a technology company is desirable. Advantage if knowledge and experiences are across global or APAC markets. At least 3-6 years of experience in Client Success within financial markets, preferably as a QA, BA, Tech Support, Service Manager, or a Project Manager. Client oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels. Excellent knowledge of modern software design and development techniques and methodologies. Will be an advantage to have some experience with Client-Server Linux systems, Functional and/or Non-Functional Quality Assurance or Business Analyst. Flexibility to take meetings outside of work hours. Education Qualification : Degree qualified in a field related to Engineering or equivalent work experience.It would be great if you
Have worked on tools like Confluence, JIRA
Does it sound like you? What happens now?
As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.
What will it be like working here?
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.
What do we offer you?
Annual monetary bonus. An opportunity to become a Nasdaq shareholder Employee Stock Purchase Program Nasdaq stocks with a discount Health Insurance Program Flexible working schedule and hybrid way of work Flex day program (up to 6 paid days off a year) Internal mentorship program – get a mentor or become one Wide selection of online learning resources, e.g., UdemyCome as you are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.
To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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