Product Support

1 month ago


Bengaluru, India Mercedes-Benz Full time
Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Diagnostics & Parts Management - Drivetrain, Battery RemanGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MER3AMDArbeitszeit:Vollzeit BewerbenAufgaben

Project

Product Support & Reliability Engineer

Education

Bachelor’s Degree in Mechtronics /Electrical/Electronic or equivalent

Experience


6+ years

Job Responsibilities

· Providing precise technical solution for complex vehicle issues from headquarters to global field technical support managers

· Based on vehicle data & field data (W&G), identify potential issues from product for improving the reliability of the products

· Discuss with the stakeholders (Quality/Development/Purchase) to find a solution for the potential issues from the product

· Documenting vehicle issues & it’s potential impact for participating in technical meeting(s) from different departments (Legal/Certification/Quality/Development)

· Technically responsible in the after-sales for global field service measure preparation

· Creating & releasing the global information for workshops for known issues & remedy

Skills Required

· Strong technical know-how of the modern vehicle systems & it’s complex vehicle diagnosis

· Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.

· Must have vehicle data analysis skill

· Must be a good team player & good in stakeholder management

· Basic awareness of After-sales business operations

· Written and communication skills in English

· German language proficiency is an added advantage

Qualifikationen

Project

Product Support & Reliability Engineer

Education

Bachelor’s Degree in Mechtronics /Electrical/Electronic or equivalent

Experience


6+ years

Job Responsibilities

· Providing precise technical solution for complex vehicle issues from headquarters to global field technical support managers

· Based on vehicle data & field data (W&G), identify potential issues from product for improving the reliability of the products

· Discuss with the stakeholders (Quality/Development/Purchase) to find a solution for the potential issues from the product

· Documenting vehicle issues & it’s potential impact for participating in technical meeting(s) from different departments (Legal/Certification/Quality/Development)

· Technically responsible in the after-sales for global field service measure preparation

· Creating & releasing the global information for workshops for known issues & remedy

Skills Required

· Strong technical know-how of the modern vehicle systems & it’s complex vehicle diagnosis

· Must have HV (High Voltage) safety awareness & experience with HV Battery/HV Battery Chargers/etc.

· Must have vehicle data analysis skill

· Must be a good team player & good in stakeholder management

· Basic awareness of After-sales business operations

· Written and communication skills in English

· German language proficiency is an added advantage

BenefitsMit­arbeiter­rabatte möglichGesund­heits­maß­nahmenMit­arbeiter­handy möglichEssens­zulagenBetrieb­liche Alters­ver­sorgungHybrides Arbeiten möglichMobilitäts­angeboteMit­arbeiter EventsCoachingFlexible Arbeits­zeit möglichBetriebs­arztKantine, CaféBarriere­frei­heitGute An­bindungPark­platzKinder­betreuung

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