Telecaller

1 month ago


Bengaluru, India Legalink Full time

Company Overview

Legalit Everything Law is a pioneering platform dedicated to providing online legal services, legal funding, and cutting-edge AI tools for both lawyers and their clients. Our mission is to make the legal system more accessible, comprehensible, time-efficient, and cost-effective. With a focus on innovation within the Legal Services industry, Legalit is headquartered in Bangalore and employs a dedicated team of 11-50 professionals.


Job Overview

We are seeking a dynamic and enthusiastic Junior Telecaller to join our team at Legalit's office in Bangalore Urban. This full-time position is ideal for an individual with 1 to 3 years of work experience who is eager to contribute to a fast-growing company within the legal services sector. The role primarily focuses on engaging with clients to facilitate our streamlined legal services through effective communication and support.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill) to effectively interact with clients and convey information clearly and professionally.
  • Active listening (Mandatory skill) to understand client inquiries and respond appropriately, ensuring customer satisfaction.
  • Customer service (Mandatory skill) proficiency to manage inquiries and build strong relationships with potential and existing clients.
  • Persuasion skills to influence potential clients and guide them toward utilizing Legalinks services.
  • Strong phone etiquette to ensure professional and courteous communication at all times.
  • Problem-solving abilities to quickly and efficiently address any issues or concerns raised by clients.
  • Effective time management to balance multiple client interactions and tasks efficiently within a fast-paced environment.
  • Sales skills to identify opportunities to promote and sell Legalits services and solutions.


Roles and Responsibilities

  • Initiate and manage outbound and inbound calls to and from potential clients.
  • Provide detailed information about Legalits services and answer any queries clients may have.
  • Build and maintain positive relationships with clients through consistent and effective communication.
  • Collect and accurately record client information and feedback to enhance service delivery.
  • Identify opportunities to upsell and recommend additional services tailored to client needs.
  • Collaborate with internal teams to address and resolve any issues faced by clients promptly.
  • Meet or exceed monthly call and conversion targets as set by the management.
  • Stay informed on industry trends and updates to provide accurate and relevant information to clients.

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