Trainer - Accounts Receivable

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Role: Trainer - Accounts Receivable

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Leads team of intermediate to experienced Credit & Collections (Accounts Receivable) professionals, setting objectives and guiding others on processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes. Responsible for ensuring credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.

Key Responsibilities:

• 1. Training Program Development

• • Design and develop comprehensive training programs for employees across the O2C cycle, including order processing, credit management, invoicing, cash application, and collections.

  • Collaborate with O2C process owners, finance, sales, and IT teams to identify training needs and ensure training materials are aligned with current processes, policies, and systems.

  • Create role-specific training modules for new hires, as well as refresher courses for existing staff to ensure ongoing learning and improvement.

  • Stay updated on industry trends and regulatory changes, integrating relevant updates into training programs to maintain compliance and process efficiency.

  2. Delivery of Training Programs

  • Conduct training sessions for new employees, ensuring they are onboarded with the knowledge and skills needed to perform effectively in O2C roles.

  • Facilitate workshops, seminars, and webinars on specific O2C topics such as credit management, collections strategies, and customer dispute resolution.

  • Provide one-on-one coaching and mentorship to team members who require additional support or are transitioning to new O2C roles.

  • Manage the delivery of training programs both in-person and via e-learning platforms, ensuring that employees across multiple locations are effectively trained.

  3. Process Improvement and Systems Training

  • Develop and deliver training on new technologies, automation tools, and system upgrades used in the O2C process, ensuring that staff can efficiently navigate and use these tools.

  • Work closely with IT and system implementation teams to ensure that training programs are developed in parallel with system changes.

  • Ensure training content is aligned with continuous process improvement initiatives aimed at increasing efficiency, reducing errors, and improving customer satisfaction.

  4. Training Materials and Documentation

  • Create and maintain high-quality training materials, including manuals, job aids, video tutorials, and e-learning modules, that cover all aspects of the O2C process.

  • Ensure that training documentation is regularly updated to reflect any process changes, system updates, or new regulations.

  • Develop assessment tools such as quizzes, simulations, and case studies to measure the effectiveness of training programs and the readiness of staff to perform their roles.

  5. Stakeholder Collaboration

  • Collaborate with department heads, O2C team leads, and process owners to gather insights into training needs and customize programs accordingly.

  • Work closely with HR and Learning & Development teams to integrate O2C training into broader organizational learning initiatives.

  • Act as the key point of contact for process improvements or operational changes that require new training programs.

  6. Performance Monitoring and Reporting

  • Track and report on the effectiveness of training programs by measuring key metrics such as post-training performance, productivity improvements, and reduction in errors.

  • Conduct regular assessments to identify skills gaps and areas for improvement, ensuring continuous improvement in team performance.

  • Gather feedback from participants to refine training content and delivery methods, ensuring a learner-centered approach.

  • Monitor and analyze trends in O2C performance metrics (e.g., DSO, invoice accuracy, collection rates) to assess the impact of training on operational outcomes.

  7. Change Management and Support

  • Support change management efforts related to O2C system upgrades, process changes, or organizational shifts, ensuring smooth transitions through targeted training.

  • Develop communication strategies to keep all O2C team members informed about upcoming changes and how they will impact daily operations.

  • Work with leadership to ensure training is integrated into broader change management initiatives, helping teams adapt quickly and efficiently to new workflows and tools.

  8. Compliance and Best Practices

  • Ensure that all O2C training programs incorporate compliance with legal and regulatory requirements, including data protection, revenue recognition, tax regulations, and financial reporting standards.

  • Promote best practices across all stages of the O2C process, encouraging consistency, accuracy, and a focus on customer satisfaction.

  • Keep up-to-date with industry standards and emerging technologies related to O2C, incorporating this knowledge into training to maintain a competitive edge.

Requirements

• Oversees accounts receivable processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes.
• Reviews accuracy of financial statements to minimize deviations and discrepancies.
• Ensures credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.
• Manages development and implementation of medium-scale projects to closure.
• Negotiates payment schedules, contract terms and follows-up on accounts to ensure arrangements are met.
• Resolves disputes in a manner that protects the organization's financial interests and maintains positive customer relations.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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