Warranty Coordinator

4 months ago

Pune, India Masco Home Products India Full time

Description

About Us Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation, headquartered in Livonia, MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers to develop “Lean and Simple” business solutions. Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath, and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few. We have over 18,000 employees across the globe with 28 manufacturing facilities in North America and 10 globally. Business Unit Supported: Watkins Wellness Website: www.watkinsmfg.com • Position: Warranty Coordinator • Location: Permanent Remote, India • Experience required: At least two years’ related experience and/or training in a customer service environment • Shift: 9:30 pm - 6:30 am IST • Work hours- total 9 hrs (8.5 hrs working+ Half an hour meal break) • Assessment Test: (based on role requirement) will be required to take a skill assessment test prior interview • CTC: As per market standards • Notice period: (Immediate joiner preferred) max 15-30 days • Job Type: Permanent • Must have Broadband availability: Min 30MBPS (national service provider JIO/TATA/Airtel Hathway etc) • Important: Access to a quiet home office environment with above mentioned broadband availability and working space to accommodate two monitors +1 Laptop. (based on role requirement) Job Summary: • Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs. Other duties may be assigned as needed. Primary Duties and Responsibilities • Responsible for responding to warranty inquiries via email promptly and professionally. • Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully. • Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input. • Responsible for entering hard copy warranty claim information into the Warranty Database. Must have key skills: • Excellent English verbal & written communication skills • Ability to use a computer for 8.5 hours per day • At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience • Experience in MS Office Other Key Skills: • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Compose professional correspondence. Speak clearly and use proper phone etiquette. • Basic math skills include adding, subtracting, multiplying, and dividing into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Experience in MS Office and ability to use Warranty Database and Navision. Accurate/fast alpha-numerical data entry skills and 10-key pad. • Attention to detail is required Education & Certifications: • Must have bachelor’s degree.

Company

Masco Home Products IndiaFull time#LI-Remote

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