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Team Lead

5 months ago

Gurugram, India JLL Full time

What this job involves:

High level of independence

Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play a key role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration. You will be accountable for the operational delivery of your team members. You will be accountable for Operational delivery of Abstractions. A high degree of independence required on a day-to-day. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services. You will also have responsibility for directly working with the Regional Assistant Manager to ensure continuous performance improvement and sharing best practices within the team.

Highest qualitative delivery

You will manage administrative, and recruitment matters in consultation with the Manager and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence required on a day-to-day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre. You will be responsible for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.

This position is responsible for managing all aspects of lease administration. This will include managing portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in team. To be actively involved in performance metrics – KPIs i.e., Quality, TAT, and Productivity. Also, the focus would be on accurate abstractions and keeping the client database current.

Additional responsibilities

Contribute to team meetings, actively support other team members. Always maintain respect for other staff. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating within the team. Accountable for Abstraction staff (analysts, senior analysts) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs. Other tasks requested by management.

Sounds like you? To apply, you need to have:

Impeccable expertise

We are looking for University Graduates/Postgraduates or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of 6 years’ industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Experience in using a property management/lease administration system. Should be able to work with and report to multiple point of contacts and multiple projects at the same time. Strong team management and project management skills including project planning.

Immaculate knowledge

You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability manage a team and prioritise work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity. Should be able to deal with day-to-day stress and effectively manage self and others’ emotions.

Avid Reader and fast learner

If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Lease Administration concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Initiative-taking and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.