Key Account Manager

4 months ago


Mumbai, India W. L. Gore & Associates Full time

About the Role: We’re looking for an experience Key Account Manager to join our Industrial Markets team in India who will grow the Flue Gas Desulphurization (FGD) system in the coal based thermal power industry. In this role, you will be responsible for growing revenue, nurturing and expanding relationships with our significant customers. You should have 15-20 years of experience in sale of capital goods to coal based thermal power plants including 7-10 years in FGD system, be self-motivated and able to work independently.

The role will be located at our facility in Mumbai, India 

Responsibilities: Accountable for managing and converting opportunities to revenue and achieving sales forecast Develop effective strategies and priority list to target existing and new key accounts Develop strategic, trust-based relationships with a portfolio of key accounts and act as the liaison between key account decision makers and internal team Develop deep customer understanding in terms of critical purchasing criteria, stakeholder analysis, value chain analysis, customer journey mapping through frequent voice-of-customer engagement. Understand buying/tender process (timeline, requirements, payment T&C, etc) and establish tender proposals to "tailor made" for specific plant Accountable to uncover and convince key buying influences (decision makers) to accept our technology and product Defend our business with existing key account and negotiate contracts with customer’s corporate headquarters Identify, select, and work with third party (EPC, Marketing, OEM, consultant, design partners) to penetrate new accounts effectively Understand incumbent products used in customer plants and support new product launches Resolve any issues or problems faced by customers, deal with complaints to maintain trust and ensure they do not turn to competition Have experience in selling complex system to customer offering high value with pricing above USD20 million

Required Qualifications: 

BSc degree in Mechanical Engineering Have worked as a Key Account Manager for minimum 5 years preferably supplying to captive power plants serving the top 5 aluminum manufacturing companies in India Proven work experience of developing trust relationship with customer key decision makers and C-level executives to ensure successful long-term relationships Strategic thinking capability and demonstrated skills of building good level relationship in the coal based thermal power industry with substantial direct sales experience Person shall have strong negotiation skills and good level of understanding customer needs, project management and costing Have a collaborative team player attitude and has worked with cross functional teams and external partners Excellent communication, presentation, influencing skills and fluent in English (spoken and written) Good business acumen with a problem-solving attitude Ability to travel extensively (occasionally on weekends) at least 50% of time in India, and must make evening calls

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. 

Our Talent Acquisition Team welcomes your questions at

 #LI-MSL

Additional Information Travel%: 75% Shift: Day Job Schedule: Full-time
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