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Senior IT Technology Services Consultant

4 months ago

Bengaluru, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Job title

Senior IT Technology Services Consultant (SAP Basis Administration) - ECS TechOps Team

What you'll do

SAP Enterprise Cloud Services is the organization that defines and delivers all private managed cloud solutions like RISE with SAP S/4HANA cloud, private edition to our customers. ECS TechOps teams is the core team who handles all the Application in ECS Landscape for both Netweaver and Non- Netweaver area. As an IT Technology Services Senior Specialist, you will analyse customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders.

Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Work experience in Cloud Operations for running applications systems on a large scale. Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc. Experience in automation of monitoring or operational workflows Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting. Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes. Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products. Contributing to initiatives to reduce application related outages. Collaborate with Product Development and support for roadmap, feature, and bug fixes.

What you'll bring

Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment Analytical, detail-oriented personality and a technology enthusiast Ability to troubleshoot complex issues and work on time critical assignments. Positive, proactive, and customer-focused attitude Exceptional communication and collaboration skills Minimum 10 years of experience

Meet your team

SAP Enterprise Cloud Services is the organization that defines and delivers all private managed cloud solutions like RISE with SAP S/4HANA cloud, private edition to our customers. ECS TechOps teams is the core team who handles all the Application in ECS Landscape for both Netweaver and Non- Netweaver area. You will get an opportunity to work with cutting-edge technology in a global environment. Collaborative culture that fosters innovation and personal growth. If you're passionate about leveraging technology to drive innovation and possess the skills and experience mentioned above, we'd love to hear from you

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