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Manager - Transport Management

4 months ago

Gurugram, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager - Transport Management 
In this role we are looking someone to assist site transport Manager in service delivery in accordance with Genpact critical metrics and SLA
Responsibilities
1) Transport Management

• Lead all Transport related requirements for Genpact with user happiness levels and maintain Genpact standards on deliverables.
• Coordinate with Organization’s Managers & the Business Units on smooth operations
• Lead a program of weekly inspections to ensure accurate transport operations is upheld.
• Recommend continuous quality improvement practices across all sites.
• Innovation towards workplace excellence under transport as a function
• Build outstanding User experience at the workplace and by crafting user friendly processes.
• Lead the Ticket Management tool for the respective site and reach the critical metric goals.
• Have a creative thought process on various services for the users and transport operations.
• Plan change in program, delivery, communications, use the resources on ground and vendors aptly for Organizations benefit.
• Innovations, complex changes, Macro look out, setting expectations through drawing right programs.
• Ensure full compliance with all local and governmental regulations and legislations Managing the transport Metrics like VU, OTA, OTD etc. for the location.
2) People Management/ Engagement:
• Ensure high staff morale, trust and work ethics amongst drivers and supervisors, coordinate with the city transport lead - on the implementation various initiatives, ensure an environment that supports partnership, co-operation, and performance excellence within team.


3) Finance Management
• Insight and lead transport budget for the financial year, forecast of monthly & quarterly expenses if any and adherence to the budget forecast and spend.

4) Risk Management
• Assist Site Transport Leads in ensuring site risk management programs including audits are implemented and maintained and carry out critical issue and incident reporting procedures.
5) Client Management
• Proactively engage partners to ensure that on site client’s expectations are met through high level of customer service; Build and develop effective client / partner relationships across multiple levels; Provide a reciprocal environment with client and customers ensuring high levels of engagement.
6) Procurement & Vendor Management
• Ensure vendors are well-managed, delivering services on time and within budget; Understand the vendor procurement processes align with agreed client procurement guidelines.

Qualifications we seek in you
Minimum Qualifications
• Graduate in any field
• Prior experience in team management preferred.
•
Preferred Qualifications/ Skills
• Knowledge of transport management and transport tools.
• Experience in service industry is desirable.
• Should have a good grasp of contracts, policies and procedures related to IT and ITES
• Established ability to influence actions without direct leadership responsibility for teams or processes with a confirmed ability to build links within a matrixed environment (both cross-functionally and cross-business)
• Ability to lead and execute efficiently at all levels of the organization.
• Outstanding interpersonal skills - both written and verbal - with a confirmed ability to communicate to all "customers" internally and externally to the business.
• Proficient to work on high bandwidth and support variety of Business needs.
• Ability to meet tight deadlines; ability to prioritize and plan, coordinate, and execute on assignments, peer manage relations with colleagues of other fields.
• Analytical ability, creativity, and sound judgment in resolving site level issues.
• Ability to create management dashboard for reviews.