Department Manager
3 months ago
Job Description
Job Attributes
Position Name: Department Manager
Business Unit: F&L
Position Code*: DM01
Function: Operations
Reporting to: Store Manager
Location: Trivandrum, Calicut, Malapuram
Job Purpose
Overseeing the responsibilities of the assigned department in the store
Key Responsibilities
- Daily Operations: Manage the daily operations of the department, ensuring everything runs smoothly and efficiently
- Staff Management: Recruit, train, supervise, and evaluate staff performance. This includes scheduling shifts and providing ongoing training
- Customer Service: Ensure high levels of customer satisfaction by addressing customer needs and resolving complaints promptly.
- Sales and Profitability: Develop and execute plans to meet sales goals and improve profitability. This includes analysing sales data and customer feedback
- Inventory Management: Maintain inventory levels, ensure products are well-stocked and displayed, and manage stock rotation
- Financial Management: Manage department budgets, including labor and supply costs, to ensure profitability
- Compliance and Safety: Ensure the department complies with all company policies, procedures, and safety regulations
- Collaboration: Work with other department managers and senior leadership to improve overall store performance.
Key Performance Indicators
- Primary KPIs
- Store / Department Target
- Average Ticket Size
- Conversion rate
- Item per Cash memo
- Additional KPIs
- Profitability
- Attrition Rate
Job Requirements
- Functional Competencies
- Analytical Skills
- Customer Service
- Financial Acumen
- Sales & Marketing
- Behavioral Competencies
- Leadership Skills
- Communication Skills
- Problem Solving
- Decision Making
- Team building
Prepared by: Jyothi Santosh Nair
Checked by:
Approved by:
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