Department Manager

3 months ago


Thiruvananthapuram, India Reliance Retail Full time

Job Description


Job Attributes

Position Name: Department Manager

Business Unit: F&L

Position Code*: DM01

Function: Operations

Reporting to: Store Manager

Location: Trivandrum, Calicut, Malapuram


Job Purpose

Overseeing the responsibilities of the assigned department in the store


Key Responsibilities

  • Daily Operations: Manage the daily operations of the department, ensuring everything runs smoothly and efficiently
  • Staff Management: Recruit, train, supervise, and evaluate staff performance. This includes scheduling shifts and providing ongoing training
  • Customer Service: Ensure high levels of customer satisfaction by addressing customer needs and resolving complaints promptly.
  • Sales and Profitability: Develop and execute plans to meet sales goals and improve profitability. This includes analysing sales data and customer feedback
  • Inventory Management: Maintain inventory levels, ensure products are well-stocked and displayed, and manage stock rotation
  • Financial Management: Manage department budgets, including labor and supply costs, to ensure profitability
  • Compliance and Safety: Ensure the department complies with all company policies, procedures, and safety regulations
  • Collaboration: Work with other department managers and senior leadership to improve overall store performance.


Key Performance Indicators

  • Primary KPIs
  • Store / Department Target
  • Average Ticket Size
  • Conversion rate
  • Item per Cash memo
  • Additional KPIs
  • Profitability
  • Attrition Rate


Job Requirements

  • Functional Competencies
  • Analytical Skills
  • Customer Service
  • Financial Acumen
  • Sales & Marketing
  • Behavioral Competencies
  • Leadership Skills
  • Communication Skills
  • Problem Solving
  • Decision Making
  • Team building


Prepared by: Jyothi Santosh Nair

Checked by:

Approved by:




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