CRM - Real estate (post sales)

1 month ago

Bengaluru, India Svinzy Digital Solutions Full time

Company Overview

Svinzy Digital Solutions, headquartered in Bangalore, is a prominent player in the staffing and recruiting industry, boasting a team of 51-200 employees. We are dedicated to connecting businesses with exceptional talent through innovative staffing solutions, ensuring successful hiring processes for temporary, permanent, and specialized roles. Our commitment to excellence enables us to build strong workforces that drive success. For more information about us, please visit our website at svinzy.com.


Job Overview

We are seeking a CRM Real Estate Post Sales professional to join our team in Bangalore Urban. This is a mid-level position requiring 4 to 6 years of work experience in the field. The ideal candidate will utilize their expertise in real estate and post-sales support to ensure excellent customer service and client satisfaction. If you are passionate about client success and possess a knack for managing post-sales client relationships, we are eager to hear from you.


Qualifications and Skills

  • Real Estate Industry Knowledge (Mandatory skill) with a deep understanding of market trends, practices, and client expectations.
  • Post Sales Support (Mandatory skill) experience in managing customer follow-ups, issue resolution, and ensuring client satisfaction post-transaction.
  • Customer Relationship Management expertise in building and maintaining strong client relationships to enhance service experience.
  • Excellent communication skills to effectively convey information and maintain clear channels with clients and internal teams.
  • Strong problem-solving capabilities to quickly identify issues, propose solutions, and implement resolutions efficiently.
  • Attention to detail to ensure accuracy in documentation, client communications, and transaction processing.
  • Negotiation skills to effectively mediate and resolve client concerns while maintaining positive business relationships.
  • Time management skills to prioritize tasks, meet deadlines, and manage multiple client accounts effectively.


Roles and Responsibilities

  • Manage post-sales client interactions, resolve issues and ensure high levels of client satisfaction in the real estate sector.
  • Act as the primary point of contact for clients post-sales, ensuring seamless communication and service delivery.
  • Enhance client relationships by understanding their needs and providing tailored solutions and support.
  • Execute and oversee client follow-ups, issue resolution, and service satisfaction inquiries.
  • Maintain detailed records of client interactions and transactions for future reference and process improvements.
  • Collaborate with internal teams to ensure the delivery of consistent and high-quality service to clients.
  • Analyze client feedback and provide actionable insights to enhance service delivery and client relations.
  • Identify opportunities to upsell or cross-sell additional services to clients based on their needs and satisfaction level.

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