Tech Support

2 weeks ago

Noida, India MyOperator Full time

We're looking for an enthusiastic and detail-oriented intern to join our Support team and play a key role in onboarding new WABA clients. You will work from our office in Noida to ensure a smooth and efficient onboarding process, helping clients get verified, and providing excellent customer service. This opportunity will allow you to gain valuable experience in the SAAS industry and learn about client onboarding best practices in a collaborative, on-site environment.

About MyOperator: 

MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Recognized for ease of use and exceptional customer service, MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.

Responsibilities:

  • Guide new WABA clients through the onboarding process, ensuring they understand all platform features and functionalities.

  • Verify client Facebook accounts, following established procedures and assisting clients if needed.

  • Proactively follow up with clients to ensure timely completion of the activation process.

  • Generate reports (weekly and monthly) to track onboarding progress and identify areas for improvement.

  • Provide exceptional customer service through clear and concise communication (written and verbal).

  • Collaborate with team members on-site to enhance support processes and strategies.

  • Assist the Support team with other tasks as assigned in an office-based setting.



Requirements

  • Strong written and spoken English skills.

  • Excellent customer service skills with a positive and helpful attitude.

  • Ability to learn quickly and adapt to new processes.

  • Strong organizational skills and the ability to manage multiple tasks simultaneously.

  • Proficient in using computers and comfortable with various software applications (e.g., Microsoft Office Suite).

  • Ability to commute to and work in our Noida office location.



Benefits

  • Gain valuable experience in client onboarding and support within a professional office environment.

  • Learn about the WABA platform and the SAAS industry.

  • Develop strong communication and customer service skills in a collaborative, team-oriented setting.

  • Work in a fast-paced and dynamic office atmosphere.

  • Potential for full-time employment upon graduation (if applicable).



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