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Team Leader- Operations
3 months ago
AboutClient
- Aleading Mortgage Company
PrimaryResponsibilities
- Need Contact Center Experience
- Knowledge of USMortgage customer service
- Motivated to drive results in partnershipwith direct team while supporting overall business objectives in acall center environment
- Experience in voice US Mortgage or any otherinternational voice process as a Team Lead.
- Strong organizational and time managementskills to prioritize tasks and meetdeadlines.
- Need tohandle escalated customer escalations.
- Service Level queue and staffingmanagement
- This is acompletely work in office and in US shifts
- Bachelors Degree or Equivalent WorkExperience
Job Location: Bangalore
Experience : 4 &Above
RemoteWork :
No