SAM IT Support Engineer

3 months ago

Bengaluru, India Okta, Inc. Full time

Get to know Okta

 Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team We’re building a world where Identity belongs to you.

Software Asset Manager

Establish a centralized software asset management function, streamlining processes and reducing redundancy. Conduct software audits and reconciliations, identifying cost savings opportunities and risk mitigation strategies. Develop relationships with key software vendors, negotiating favorable licensing terms and agreements. Implement automated license management tools, improving efficiency in tracking and managing software licenses. Provide leadership and guidance to junior SAM team members, fostering professional development and growth. Developed and executed software asset management strategies that reduced annual software spend by 20%. Managed a portfolio of software vendors, negotiating contracts and ensuring compliance with licensing agreements. Implemented SAM tools and processes, resulting in improved accuracy of license inventory and compliance reporting. Led cross-functional teams in software audits, achieving 100% compliance with software license agreements. Conducted regular training sessions on software license management best practices for IT teams and end-users.

Education/Certifications

Bachelors in Computer Science, Information Systems or related technical degree

Skills:

Software License Management Vendor Relationship Management Contract Negotiation Compliance and Audit Management SAM Tools  Cost Optimization Data Analysis and Reporting Strategic Planning Training and Development

Software Asset Management (SAM) role responsibilities for SAM professionals:

License Compliance Management:

Monitor and manage software licenses to ensure compliance with vendor agreements, regulatory requirements, and internal policies. Conduct regular audits and reconciliations to verify license usage against purchased licenses.

Cost Optimization:

Identify opportunities to reduce software costs through license reharvesting, optimization, and renegotiation of vendor contracts. Implement strategies to eliminate unnecessary licenses or consolidate software usage where possible.

Vendor Management:

Maintain relationships with software vendors and negotiate favorable licensing terms, including pricing, terms of use, and support agreements. Stay informed about vendor licensing models, product updates, and changes in licensing terms.

SAM Tool Management:

Implement and maintain SAM tools to automate license management, tracking, and compliance reporting. Customize SAM tools to meet organizational needs and ensure accurate data collection and analysis.

Policy Development and Enforcement:

Develop and enforce policies and procedures related to software acquisition, deployment, usage, and decommissioning. Educate and train employees on software asset management best practices and compliance requirements.

Risk Management:

Assess and mitigate risks associated with software non-compliance, such as financial penalties, reputational damage, or operational disruptions. Implement controls to monitor software usage and prevent unauthorized installations or usage.

Data Analysis and Reporting:

Analyze data on software licenses, usage patterns, and compliance status to provide insights for decision-making and cost-saving opportunities. Prepare regular reports and dashboards for stakeholders, management, and audit purposes.

IT Governance Support:

Collaborate with IT and procurement teams to align SAM strategies with overall IT governance and strategic objectives. Participate in IT asset lifecycle management to ensure software assets are effectively managed from procurement to disposal.

Continuous Improvement:

Stay updated on industry trends, best practices, and regulatory changes related to software licensing and asset management. Continuously improve SAM processes and workflows to enhance efficiency, accuracy, and compliance. Lead or participate in cross-functional teams to implement SAM initiatives, resolve licensing issues, and achieve organizational goals. Mentor and coach junior SAM team members to foster professional development and knowledge sharing. SAM professionals contribute to cost savings, compliance assurance, and organizational operational efficiency by effectively managing software assets

What you can look forward to as an Full-Time Okta employee

Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

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