Customer Experience Lead
3 weeks ago
Job Responsibilities:
Set up a complete Pre & Post sales infrastructure Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market. Plan Sales & Channel technical training on products and solutions Work in sync with the Global product development team and develop sustainable and commercially viable products. Understand customer needs and make sales presentations. Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops. Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc., Set up a post sales process for Warranty and out of warranty claims and channel support. After-sales customer service and communications Maintenance, repair and spare parts management Complaint management Upselling activities Administration of master data and product evaluations Trend analysisSkills Required:
Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, & BMS Bachelors or Masters Degree in Engineering or equivalent. Well-versed with Excel and CRM software.-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
2 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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